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Representative, Customer Service 1
Liberty
Professional customer service representative responsible for handling customer inquiries and resolving issues related to utility services in a fast-paced environment.
18d ago
Junior (1-3 years)
Full Time
Londonderry, NH
Office Full-Time
Company Size
3,223 Employees
Service Specialisms
Construction services
Engineering
Technical Services
Project Management
Design
Sector Specialisms
Electric
Natural Gas
Water
Wastewater Treatment
Propane/Air
Energy Generation
Electricity Transmission
Electricity Distribution
Role
What you would be doing
storm work
info coordination
office support
customer assist
field travel
emergency work
- Responsible for work outside of normal work schedule for storm assignments when necessary
- Our Customer Service Representatives are responsible for ensuring a smooth flow of information between all departments, provide office support, post payments, perform collections operations, assist customer walk-ins, travel to various company sites when needed and work additional hours when company emergencies occur
What you bring
communication
microsoft office
high school
travel
drug test
customer service
- Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, anticipating, identifying and responding to customer needs required.
- Travel to various company locations and driver’s license required.
- Ability to set priorities, plan and coordinate work activities to accomplish work objectives.
- Excellent written and verbal communication skills required.
- Pass our company testing and DOT drug testing required
- Candidates must have strong communication skills and be able to effectively convey emergency and policy information to our customers and have the ability to research and analyze results with our internal and external customers relating to office, field operations, accounting matters with prioritizing situations as they arise on a daily basis
- Pass company Customer Service Training
- High School Diploma or GED required. Associate Degree preferred.
- Knowledge of computer systems and Microsoft Office (Excel & Word) required. Experience with accounting or billing software a plus.
- Two years’ experience working in a customer service environment handling incoming/outgoing calls required. Utility experience or experience working in a call center environment a plus!
- Speaking French would be considered an asset
- Company funded Pension program
- Achievement fund
- 401k with Company match
- Flexible with working shifts and additional hours when required.
- Share purchase/match plan
- Defined Contribution savings plan
- Volunteer paid days off
- Employee Assistance Program
- Full insurance benefits (health/dental/vision/life)
- Collaborative environment with a genuine flexible working policy
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal record check
- education verification
- employment verification
Company
Overview
1M+ connections
Global service reach
Provides energy and water services to over one million connections worldwide.
4 GW capacity
Renewable energy projects
Develops renewable energy projects including hydro, wind, solar, and thermal, amassing a total capacity of 4 gigawatts.
1988
Parent company origin
Founded as part of a company that was established in 1988.
- Operates across North America, Bermuda, and Chile, delivering electricity, water, natural gas, and wastewater services.
- Takes on typical utility projects: network expansion, water treatment upgrades, renewable power build-outs.
- Specializes in water/wastewater, electricity, gas distribution, and renewable generation especially hydro, wind, and solar.
- Distinct for blending regulated services with clean energy development across multiple countries.
- Make a positive difference
- Do the right thing
- Think creatively
- Create an intentional corporate culture where our people feel safe, motivated and supported
- Foster innovative thoughts, freedom to try new things and senior leadership support
- Believe in an entrepreneurial culture and support continuous improvement
- Provide support, recognition and freedom to act
Over 1000 turbines
Wind turbines in operation
The company operates more than 1000 wind turbines as part of its sustainable energy initiatives.
85% less energy
Energy-efficient upgrades
Commercial programs provide upgrades that reduce energy usage by 85% for processes like snow-making.
57-acre project
Water recycling facility
A 57-acre project injects A+ quality recycled water to replenish groundwater resources.
1 million panels
Solar panels in operation
The company operates over 1 million solar panels as part of its renewable energy portfolio.
- Committed to sourcing 100% electricity from sustainable sources over time
- Investing in electrifying vehicle fleets, microgrids, renewable natural gas and green hydrogen technology
- Growing sustainable energy portfolio including wind, solar, hydro and renewable natural gas
- Net-zero target across scope 1 and 2 emissions by 2050
Since 2024
Annual Pride Celebrations
Celebrates Pride Month annually to promote LGBTQ+ inclusion and awareness.
Since 2023
Annual Observances
Publicly marks International Women’s Day and Black History Month to honor diversity and achievements.
- Hosts reverse mentorship programs to support generational learning
- Highlights employee spotlights across diverse roles and backgrounds
- Mentorship initiatives include reverse and co-op/program mentoring
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