Application Production Support
manage priorities
Manage multiple priorities
bachelor
sql
itil
problem solver
servicenow
jira
SKILLS AND BEHAVIOURS
Excellent verbal and written communication skills
Bachelor degree or higher in Computer Science or related fields.
Problem solver
24/7 availability during On-Call schedule
Ability to work independently within a team
Well versed with incident/problem/change management process
Experience with Unix/Linux/Windows servers.
Knowledge of SQL/Pl SQL
Innovative and Agile
Experience with application deployments and installations
Good to have ITIL foundation knowledge/certification
Understanding of data protection principles
Good understanding of Service Now or similar tool and the service management processes
Good documentation skills – advanced knowledge of Excel, Word , PowerPoint
Good to have infrastructure, MQ, Websphere, Tomcat knowledge
Good understanding of Java J2EE applications
Strong multitasking skills and ability to reprioritize tasks
Must have at least one of Shell/Perl/Batch/Python scripting skills
Knowledge of Tools like Jira, ITSM, SN
Benefits- good understanding of data protection principles required
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