Light Grey Kablio Logo
Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Find roles with Kablio AI to help build and power the world.Kablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
3D Shield
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Ufp Industries

Customer Account Specialist

Company logo
Ufp Industries
Holding company supplying wood, composites & value‑added solutions across retail, packaging and construction markets.
Assist customers, process orders, and coordinate with teams to ensure service excellence.
2d ago
$20 - $25
Junior (1-3 years)
Full Time
Kentwood, MI
Office Full-Time
Company Size
15,000 Employees
Service Specialisms
Manufacturing
Wood Products
Construction
Packaging
Distribution
Supply Chain Solutions
Engineering
Design
Sector Specialisms
Residential Construction
Retail Building Products
Industrial Packaging
Single-Family Builders
Multi-Family Builders
Commercial Builders
Concrete Formers
Factory-Built Housing (Mobile & Modular Homes)
Role
What you would be doing
customer support
order entry
purchase orders
pre‑press coordination
info gathering
account management
  • On the front line with Customers, answering phone calls, responding to emails, and determining the need. Forward to appropriate personnel or handle the need personally.
  • Determine and gather the missing pieces of information for customer orders. If a judgment call is required, then consult with appropriate team member.
  • Interaction with various pre-press departments to ensure successful completion of custom product orders.
  • Enter sales orders on to the computer system.
  • Meet with Sales Reps and learn about their top customers.
  • Work with Supply Chain Manager to place Purchase Orders for items ordered by customers and not in stock.
  • Successfully manage time and keep an organized work area.
  • Work closely with Account Managers to ensure the best possible experience for the customer.
What you bring
math
microsoft
business degree
spreadsheet
communication
procedure training
  • Competent use of math to calculate totals, sums, margins and percentages.
  • 2 months in office.
  • Microsoft products familiarity
  • Business related degree desired.
  • Ability to understand and work with spreadsheets
  • 4-Year degree from College/University desired.
  • Training on each of the following procedures: Pr-4.2-02, Pr-7.2-01, Pr-7.3-01, Pr-7.4-01, Pr-7.5-01, Pr-8.2-01, Pr-8.3-01, Pr-8.5-01
  • Positive, confident and effective communication skills, including in person, over the phone, and via email.
Benefits
  • Stock purchase program with employee discount
  • Basic and voluntary life insurance
  • Health Savings Account with company contribution
  • Medical insurance
  • Wellness programs and challenges
  • Disability insurance
  • Vision insurance
  • Dental insurance
  • 401(k) plan with company match
  • Paid vacation and holidays
  • Educational reimbursement
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1993
Year of IPO
The company went public in 1993.
Fortune 500
Ranking
The company ranks on the Fortune 500 list.
2020
Year of Rebranding
The company rebranded in 2020 to reflect its expanded reach.
50,000 lb
Max Payload
ISTA-certified packaging labs handle payloads up to 50,000 lb.
  • It serves builders, manufacturers, and big-box retailers with products ranging from engineered lumber to custom packaging systems.
  • By operating as North America’s largest softwood converter and global pressure-treat leader, it gains scale and sourcing advantages.
  • It delivers for residential, commercial, industrial, and packaging customers through hundreds of facilities across several continents.
  • Notable projects include custom truss systems, composite decking brands, and ISTA-certified packaging labs.
Culture + Values
  • Drive operational excellence throughout the enterprise
  • Cultivate a unique, rewarding culture throughout the UFP family of companies
  • Provide significant opportunity for professional and personal growth
  • Support communities in which we operate
  • Supply exceptional products and service to our customers
  • Maintain inclusive, safe working environments
  • Attract and retain diverse top‑shelf talent
  • Operate with a focus on energy efficiency and lean manufacturing
  • Deliver consistent, positive financial results to our shareholders
Environment + Sustainability
3.8M tons wood
wood sourced sustainably
The company sourced a significant amount of wood from certified sustainable sources in 2022.
15% Carbon Emissions
carbon reduction progress
Significant carbon emission reduction was achieved through investments in energy-efficient equipment.
162K tons recycled
wood waste diverted
A large volume of wood waste and timber remnants were successfully recycled in 2022.
25% GHG Target
emissions reduction target
A commitment to reducing greenhouse gas emissions by 25% from 2020 levels by 2025.
  • Diversified wood sourcing across geographic regions and partnered with sustainable suppliers.
  • Launched eco-friendly product lines using recycled materials.
  • Installed solar panels and targeting renewable energy.
Inclusion & Diversity
15,000 Employees
Global Workforce
The company employs approximately 15,000 individuals globally, reflecting a significant organizational scale.
  • Maintains inclusive, safe working environments (stated in 2022 sustainability continuum)
  • Attracts and retains diverse top‑shelf talent (stated in 2022 sustainability continuum)
  • No published gender breakdown or specific representation targets disclosed
Big Kablio Logo
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio