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End-User Support Specialist
Pinchin Ltd.
24d ago
Junior (1-3 years)
Full Time
Mississauga, Ontario, Canada
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Environmental Services
Health and Safety
Building Science
Compliance
Risk Management
Construction Services
Consulting
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
it troubleshooting
software licensing
hardware repair
equipment setup
system upgrades
purchase coordination
- General IT related troubleshooting and providing employees with related information and documentation as requested.
- Maintain and monitor inventory of installation software licensing for all computers.
- Resolve all hardware problems, maintaining and repairing desktop computers.
- Configure and maintain all desktop and laptop equipment and applications.
- Recommend, plan, and implement desktop hardware and software upgrades, as required.
- Coordinate with department managers as to the purchase requirements for new employees.
- User account setup, configuration, and maintenance (including email distribution group setup, security permissions and personal director setup).
- Complete perpetual inventory of computer hardware and software per employee, per office.
- Installation and troubleshooting of VPN connectivity for file and email access.
What you bringemail
software
hardware
windows os
multi-tasking
troubleshooting
- Current and valid driver’s license with sufficient insurance and access to a vehicle
- Minimum of two years of experience in the maintenance of a computer system, including installation of software and hardware components
- Demonstrated business awareness
- Excellent multi-tasking abilities, attention to detail, and commitment to follow through tasks to completion
- Excellent interpersonal skills and a sense of urgency
- Ability to plan and anticipate how external events and changes will impact area of work
- College graduate with considerable hands-on experience in Windows desktop operating systems as well as computer hardware and software systems
- Experience in communication requirements, including voice mail, cellular communication, E-Mail, internet access
- Minimum of two years of experience in computer related administrative and troubleshooting functions
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
60+ offices
National Presence
The company operates over 60 offices across North America, providing comprehensive environmental and engineering services.
1,000 professionals
Skilled Workforce
With over 1,000 professionals, the company combines local expertise with national reach.
2019 merger
Expansion Milestone
The company merged its Atlantic Canada operations in 2019, strengthening its regional capabilities.
4 acquisitions
US Growth
Between 2022 and 2024, the company acquired four US firms, uniting under a single brand in 2025.
- What began with asbestos has expanded into full‑scope services: environmental due diligence, geotechnical engineering, emissions compliance, indoor‑air quality and more.
- Pinchin tackles major projects across real estate, infrastructure, industrial, energy, data centres and natural‑resource sectors.
- Typical engagements include brownfield remediation, building‑enclosure assessments, air/water permitting and odour testing, lab analyses for mould, asbestos and legionella.
- By integrating services—from lab testing to mechanical design—it delivers end‑to‑end solutions for complex built‑environment challenges.
- Unusually, it operates its own odour lab with advanced olfactometers and performs comprehensive emissions modelling under one roof.
- Act with honesty, integrity and accountability
- Emphasize the importance of our relationships and impact on communities
- Holds all staff to the highest standards of ethics via mandatory ethical business training
- Invests in employee growth through internal mentorship programs
- Empowers employees to give back via paid volunteer time and community engagement
30%
GHG Emissions Reduction
A commitment to reduce Scope 1 and Scope 2 greenhouse gas emissions by 30% from a 2023 baseline.
Since 2024
UN Global Compact Participation
Actively participating in the United Nations Global Compact since 2024, aligning with global sustainability goals.
- Commitment to reduce Scope 1 and 2 GHG emissions by 30% from 2023 baseline
- Implement waste diversion programs with quarterly waste audits aiming for above-average office diversion rates
- Partner with Electronic Recycling Association to refurbish and donate e‑waste
- Guided by 5 strategy focus areas: client impact; people & communities; governance; environmental responsibility; social initiatives
- Participant in the UN Global Compact since 2024
- Sustainability program drives operational decisions and client solutions with measurable frameworks
- Support building certification: WELL, LEED, BOMA, Fitwel, ENERGY STAR
- Offer Zero-Carbon Readiness Screening and Climate Vulnerability assessments
- Adopt circular‑economy procurement, quarterly waste audits, and sustainable supply‑chain strategies
- Champion diversity through internal mentorship programs that pair mentees with senior mentors, empowering career growth and development.
- Provide paid volunteer time and community engagement opportunities to all staff, fostering a culture of social responsibility and well-being.
- Employee ownership remains a critical component of company strategy, emphasizing shared success and long-term commitment.
- No gender-specific targets or statistics are publicly disclosed, maintaining a focus on overall inclusion efforts.
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