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Customer Care Representative
Abatix
Assist customers via phone, email, and in-person with orders, product info, and issue resolution
3d ago
$20
Junior (1-3 years)
Full Time
Austin, TX
Onsite
Company Size
75 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Design
Technical Services
Sector Specialisms
Industrial
Safety
Construction
Restoration
Environmental Remediation
Disaster Response
Petrochemical
Energy
Role
What you would be doing
order processing
customer support
vendor relations
pricing
shipment management
process improvement
- Source and process special orders and direct shipments
- Assist customers in person, over the phone and via email
- Recommend process improvements and new customer opportunities to supervisors
- Resolve discrepancies regarding shipments, receipts or other transactions
- Stay current on product knowledge
- Perform vendor relations and negotiations as needed
- Provide pricing and product information, process orders and provide delivery information
What you bring
computer literacy
high school
customer service
2+ years
english
professionalism
- Computer literacy and ability to use spreadsheets and software with minimal supervision
- High level of professionalism
- Strong customer service mindset
- Motivation, dependability, punctuality and organization skills
- Ability to multitask in a fast-paced environment
- High school degree or GED certificate required
- 2+ years of customer service experience
- Excellent verbal and written English language skills
- We offer flexible spending accounts for medical expenses
- We offer you choices in healthcare plans
- We match contributions to your 401(k) plan because we believe in your financial future
- You start earning PTO on Day 1 because we believe in your work/life balance
- We give you additional Life Insurance at no cost to you
- We offer Short Term Disability, Long Term Disability and additional insurances so you can make sure your family is secure
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Founded to deliver high-quality products and services for environmental health and safety needs.
- Specializes in providing safety equipment, environmental solutions, and industrial products.
- Serves a wide range of industries, ensuring health and safety compliance in workplaces and projects.
- Offers a comprehensive range of solutions for industrial, commercial, and residential sectors.
- Known for supplying critical materials to safeguard workers' safety in hazardous environments.
- Utilizes cutting-edge technology and expertise to ensure high standards in safety practices.
- Develops solutions to meet the increasing demand for sustainable and responsible environmental practices.
- Serves large-scale projects in industrial construction, energy, and utilities, providing safety and efficiency.
- Commitment through excellence, quality, and integrity.
- Meet customer needs with really, really, REALLY great service.
- Create a learning, fulfilled, supportive, and progressive environment for team members.
- Strive to achieve performance from which stockholders and team members will benefit.
- Represent vendors' products with the highest level of knowledge and enthusiasm.
- Be proactive and exemplary corporate citizens in the communities they serve.
99.99%
bacteria kill
Bioesque Botanical Disinfectant kills 99.99% of bacteria in 2 minutes, reflecting its effectiveness in environmental restoration and disaster response.
2 min
disinfectant action
Bioesque Botanical Disinfectant achieves disinfection in just 2 minutes, demonstrating rapid efficacy for bacterial eradication.
- Supplier of environmentally focused restoration/disaster-response products.
- Offers environmental equipment and training (OSHA, EPA, IICRC, IAQA) via Abatix Learning Centers.
- CSRHub ESG ranking data not publicly available; no disclosed metrics or timelines.
2.9/5 Rating
Diversity & Inclusion Score
The company's Diversity & Inclusion rating is based on 29 Glassdoor reviews.
- Glassdoor reviews highlight low diversity and nepotism.
- Incidents of unfair treatment and slurs were reported in warehouse roles.
- The company lacks a formal DEI strategy, hiring targets, or gender-statistical breakdowns publicly stated.
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