Front Desk Agent

Overview

Front desk agent greets guests, handles check‑in/out, payments, and guest services.

Key Responsibilities

• check‑in
• check‑out
• cash handling
• reservation management
• guest services
• incident reporting

Tasks

-Participate in task forces and committees as requested. -Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. -Practice safe work habits and comply with sanitary, safety, security and emergency procedures. -Attend department meetings as scheduled. -Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. -Respond to guest requests, concerns and problems to ensure guest satisfaction. -Ensure maintenance problems are promptly reported through proper channels. -Comply with all company policies and procedures. -Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures. -Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible. -If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands. -Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures. -Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc. -Check with manager/supervisor before leaving work area for any reason. -Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.

Requirements

• professionalism
• guest service
• accounting
• hospitality
• high school
• customer service

What You Bring

-Consistent professional and positive attitude and actions when communicating with guests and associates. -Guest service, basic accounting, and familiarity with hospitality industry practices preferred. -High school education or equivalent experience. -One to two years of customer contact experience.

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Benefits

-Medical, Dental, Vision health insurance -Hotel and travel discounts -Competitive Salary -Generous retirement/401k benefits -Education and professional development -Wellness programs for mental, physical, and financial wellness -Paid Time Off -Robust supplemental insurance for Life, AD&D, Pets, legal and more

About The Wurzak Hotel Group

-Specializes in creating unique, full-service hotels in both urban and resort locations across the U.S. -Focuses on high-end and premium hotel brands, with a portfolio including major industry names. -Places a strong emphasis on operational excellence, ensuring each property delivers top-tier guest experiences. -Continuously explores new hotel design trends, with some properties incorporating cutting-edge sustainability features. -Has an impressive history of strategic acquisitions, expanding its portfolio with high-value properties. -Maintains a commitment to providing both luxury and convenience, balancing modern amenities with timeless hospitality.

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