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Account Manager
Otis Elevator Co.
Manage customer accounts and drive sales for elevator services.
6d ago
$69,200 - $80,000
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Los Angeles, CA
Office Full-Time
Company Size
69,000 Employees
Service Specialisms
Maintenance Services
Installation Services
Modernization Services
Engineering Services
Consulting Services
Project Management
Design Services
Technical Services
Sector Specialisms
Buildings
Residential
Commercial
Transport
Utilities
Government
Role
What you would be doing
account management
needs assessment
sales tools
pipeline tracking
portfolio management
customer support
- Manage and nurture account relationships to drive renewals and repair using technology, telephony, and virtual capabilities
- Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts
- Serve as primary contact for timely resolution of customer needs surrounding inquiries such as estimating, insurance certificate requests, billing questions, call back concerns, maintenance record requests, and scheduling
- Build relationships by contacting customers on a rotational basis or as dictated by customer expectations
- Assist with customer concern resolution along with Operations, including Service PM and Supervisor
- Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
- Manage a portfolio of approximately 1,000 units
What you bring
self‑motivated
customer service
sales experience
leadership
bachelor's degree
microsoft
- Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
- Excellent demonstrated customer service skills required
- 1-3 years of sales experience preferred
- Ability to work in a highly team-oriented and dynamic environment
- Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
- High school diploma or equivalent required; bachelor’s degree preferred
- Candidate must demonstrate strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
- Three weeks paid vacation and paid company holidays
- Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
- Life insurance and disability coverage
- Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
- Birth/adoption and parental leave benefits
- Adoption assistance
- 401(k) plan that includes generous company match and a separate automatic retirement contribution
- Voluntary benefits, such as legal, pet, home, and auto insurance
- Paid sick leave - Employee assistance and wellness incentive programs
- Tuition reimbursement program
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Interview process
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Company
Overview
1853 Founded
Year of Establishment
Operates as a leader in vertical transportation solutions.
- Pioneered the first passenger elevator, revolutionizing urban transportation.
- Serves a wide range of sectors, including residential, commercial, and infrastructure projects.
- Their work can be seen in iconic structures like the Burj Khalifa.
- Focuses on safety, efficiency, and sustainability in urban spaces.
- Advanced smart elevator systems enhance user experience and energy efficiency.
- We put people at the center of everything we do.
- We are reliable, smart and focused on the future.
- We are creating a more personal, connected world.
- We roll up our sleeves to get it done.
50% Reduction
Emissions Target
Aims to cut Scope 1 and Scope 2 emissions by half by 2030.
100% Certification
Zero-Waste Goal
Seeks to achieve zero-waste-to-landfill certification for all factories by 2025.
30% CO₂ Reduction
Emissions Achievement
Factories have reduced CO₂ emissions by more than 30% since 2015.
6.62M lbs Recycled
Waste Diversion
Florence, SC factory recycled over 6.6 million pounds of sheet metal in a year.
- Achieve carbon neutrality for factory electricity by 2030.
- Complete ISO 14001 certification for all factories by 2025.
- Spanish plants: San Sebastián factory LEED Platinum and 100% renewable energy; Vigo plant solar panels reducing electricity use ~30%, cutting ~44 metric tons CO₂/year.
- Science‑Based Targets initiative–approved goals: reduce absolute Scope 1 & 2 GHG emissions 55% by 2033 (2021 base year); reduce Scope 3 emissions 33% by 2033.
34% Women Executives
Women in Leadership
34 percent of the company’s executives identify as women, reflecting gender diversity at the executive level.
26% Diverse Executives
Ethnic/Racial Diversity
26 percent of U.S.-based executives are ethnically or racially diverse, contributing to broader representation.
56% Diverse Board
Diverse Representation
Over half of the Board members are women, ethnically diverse, or both.
100% Gender Parity
Gender Parity Target
Aiming for equal gender representation in executive ranks by 2030.
- Employee Resource Groups support colleagues in field operations, Black/African American communities, LGBTQ+ individuals, and others.
- A six-point framework guides initiatives in anti-racism, bias education, STEM pipeline development, mental health support, and social justice.
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