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Customer Care Coordinator
Thrasher Foundation Repair
Customer Care Coordinator responsible for handling inbound/outbound calls, scheduling appointments, and managing field representatives' calendars.
13d ago
$21
Experienced (8-12 years), Junior (1-3 years)
Full Time
Omaha, NE
Office Full-Time
Company Size
500 Employees
Service Specialisms
Foundation Repair
Concrete Repair
Basement Waterproofing
Crawl Space Repair
Gutter Installation
Sector Specialisms
Residential
Commercial
Buildings
Foundation Repair
Concrete Repair
Basement Waterproofing
Crawl Space Encapsulation
Role
What you would be doing
lead conversion
appointment scheduling
customer satisfaction
customer communication
call handling
appointment setting
- Exceed the standard by hitting and surpassing goals for lead conversion, appointment retention, and customer satisfaction.
- Own the schedule by coordinating and managing field representatives' calendars for maximum efficiency, minimal conflicts, and on-time appointments.
- Build trust by communicating clearly and personally with customers.
- Drive results by handling inbound and outbound calls that turn leads into scheduled appointments.
What you bring
customer service
scheduling
background check
reliable
age 18+
- Minimum of 1-2 years of customer service experience, scheduling or coordination responsibilities preferred
- Pre-employment screening includes, but isn’t limited to, a felony/misdemeanor background check
- A history of reliable and consistent job longevity
- Must be at least 18
- Career growth and development
- 401(K) Retirement Savings up to a 5% match
- Comprehensive paid training
- Medical insurance, dental insurance, flex spending, HSA, vision insurance, and life insurance
- Employer paid life insurance in the amount of $50,000
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- felony/misdemeanor background check
- employment history verification
- education verification
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Company
Overview
Over 50,000 Projects
Project Milestone
Completed foundation repair and waterproofing projects helping to secure homes and businesses against structural damage.
- Founded in 1975, [Company Name] has built a reputation as a leader in foundation repair and waterproofing.
- Specializing in both residential and commercial projects, the company addresses a wide range of foundation and structural issues.
- Offers services such as foundation repair, basement waterproofing, crawl space encapsulation, and concrete lifting.
- With a focus on innovation and customer satisfaction, [Company Name] has continuously expanded its services and geographic reach.
- The company serves a broad client base across multiple states and is known for its highly trained technicians and state-of-the-art equipment.
- As a trusted name in the industry, [Company Name] is committed to providing sustainable, long-lasting solutions for foundation issues.
- We are a team that works with integrity and pride in everything we do.
- We value open communication, honesty, and transparency.
- We deliver high-quality, reliable solutions that exceed customer expectations.
- We are committed to being a trusted partner for our clients and always putting their needs first.
- We foster a positive work environment that encourages personal and professional growth.
By 2050
Net-Zero Carbon Target
Achieving net-zero carbon emissions, demonstrating a commitment to combating climate change.
- The company uses energy-efficient equipment and sustainable materials in its projects.
- The company focuses on reducing waste and maximizing recycling efforts in their operations.
- strives to create a diverse and inclusive workplace.
- is focused on ensuring equal opportunity for all employees, regardless of background.
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