Customer Success Manager - Account Manager

Description

• Provide hands-on support—via calls, emails, and occasional site visits—to troubleshoot issues and deliver an exceptional customer experience.
• Serve as the customer’s go-to expert for Simpro, providing updates, new feature walk-throughs, and strategic recommendations.
• Act as the voice of the customer—sharing insights, feedback, and trends that influence product improvements and internal processes.
• Identify opportunities to expand accounts through additional modules, services, and training that improve customer outcomes.
• Own the renewal process for your accounts, ensuring customers are supported, engaged, and confident in Simpro’s long-term value.
• Partner closely with Sales, Product, Support, and Implementation teams to provide a seamless customer experience.
• Maintain regular, proactive communication with your portfolio of customers to ensure they are fully utilising Simpro and seeing measurable business impact.
• Act as both a trusted advisor and a strategic partner, guiding customers through their Simpro journey and advocating for the solutions that best meet their needs.
• Build strong, lasting relationships with stakeholders across all levels of customer organisations.

Requirements

• Strong interpersonal, relationship-building, and communication skills.
• Understand customer workflows, identify optimisation opportunities, and recommend best practices to increase product adoption.
• Ability to identify customer needs, solve problems quickly, and translate technical concepts into simple, actionable insights.
• Experience in a customer-facing role such as Customer Success, Account Management, or similar within a SaaS environment.
• Able to thrive under pressure and collaborate effectively with colleagues across the organisation.
• Commercial awareness with the confidence to recommend additional products or services when they will genuinely benefit the customer.
• Tech-savvy, eager to learn, and comfortable navigating complex software.

Benefits

• Paid Volunteer Leave Days
• Generous Parental Leave Program
• Talent Referral Program – get rewarded for referring a friend to join our team!
• Fun team camaraderie and events
• Employee Assistance Program
• Leave to foster personal connections, health & overall well-being
• Diverse training & internal networking opportunities across all of our product lines
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
• Public Holiday Exchange Scheme
• Casual dress and relaxed office environment
• Opportunities for career progression and development

Training + Development

Interview process

Visa Sponsorship

Security clearance