Provide hands-on support—via calls, emails, and occasional site visits—to troubleshoot issues and deliver an exceptional customer experience.
Serve as the customer’s go-to expert for Simpro, providing updates, new feature walk-throughs, and strategic recommendations.
Act as the voice of the customer—sharing insights, feedback, and trends that influence product improvements and internal processes.
Identify opportunities to expand accounts through additional modules, services, and training that improve customer outcomes.
Own the renewal process for your accounts, ensuring customers are supported, engaged, and confident in Simpro’s long-term value.
Partner closely with Sales, Product, Support, and Implementation teams to provide a seamless customer experience.
Maintain regular, proactive communication with your portfolio of customers to ensure they are fully utilising Simpro and seeing measurable business impact.
Act as both a trusted advisor and a strategic partner, guiding customers through their Simpro journey and advocating for the solutions that best meet their needs.
Build strong, lasting relationships with stakeholders across all levels of customer organisations.
Requirements
saas
customer success
problem solving
communication
tech-savvy
commercial awareness
Strong interpersonal, relationship-building, and communication skills.
Understand customer workflows, identify optimisation opportunities, and recommend best practices to increase product adoption.
Ability to identify customer needs, solve problems quickly, and translate technical concepts into simple, actionable insights.
Experience in a customer-facing role such as Customer Success, Account Management, or similar within a SaaS environment.
Able to thrive under pressure and collaborate effectively with colleagues across the organisation.
Commercial awareness with the confidence to recommend additional products or services when they will genuinely benefit the customer.
Tech-savvy, eager to learn, and comfortable navigating complex software.
Benefits
Paid Volunteer Leave Days
Generous Parental Leave Program
Talent Referral Program – get rewarded for referring a friend to join our team!
Fun team camaraderie and events
Employee Assistance Program
Leave to foster personal connections, health & overall well-being
Diverse training & internal networking opportunities across all of our product lines
Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
Public Holiday Exchange Scheme
Casual dress and relaxed office environment
Opportunities for career progression and development
The company was established in 2002 by an electrical contractor and a software student with the aim of addressing real-world challenges in the trade industry.
Revenue Climbs
Annual Growth
Annual revenue has grown into the hundreds of millions through strategic acquisitions and expansion.
8,500 Businesses
Active Clients
The platform currently supports over 8,500 businesses across various industries including electrical, plumbing, and HVAC.
250,000+ Users
Global Reach
The platform is trusted by over 250,000 users worldwide, providing essential tools for trade businesses.
Its cloud-based system handles quoting, scheduling, inventory, invoicing, and field communication for trade businesses.
Operating globally with offices across Australia, New Zealand, UK, and US.
Trusted by clients for projects in electrical, plumbing, HVAC, security, and fire protection industries, from small contractors to large enterprises.
Known for tight office-to-field connectivity, IoT integration, and mobile tools that transform how trade work is managed.
Its standout acquisitions and rapid international growth underline a company that’s both purpose-built and ambitious.
Culture + Values
We are one team
We are customer centric
We are growth minded
We are accountable
We celebrate success
Do the right thing
Treat people as adults
Encourage employees to constantly look for opportunities to be the best version of themselves
Environment + Sustainability
100% Recycling Rate
Manufacturing Waste Management
Aiming to recycle or reuse all recoverable waste from manufacturing, including scrap steel, plastic, cardboard, wood, and paper.
Committed to measuring and setting goals to improve environmental performance
Working to reduce 'whole‑of‑life' environmental impact of products, not just own operations
Prefer suppliers with good environmental policies
Industry specialists provide customer recommendations to encourage environmentally friendly practices
Train staff on environmental program and empower participation
Partnered on ‘Electrifying our Future’ campaign supporting transition to net zero via electrification