IT On-Site Support Analyst
Saint-Gobain North America
Provide technical support and system administration for end‑users.
21 days ago ago
Junior (1-3 years)
Full Time
Brampton, Ontario, Canada
Onsite
Company Size
159,145 Employees
Service Specialisms
Construction services
Engineering
Architecture
Design
Technical Services
Project Management
Consulting
Turnkey
Sector Specialisms
Mobility
Life Sciences
Specialty Chemicals
Surface Solutions
Ceramics
Construction Industry
Construction Chemicals
High Performance Solutions
Role
What you would be doing
technical support
network configuration
vmware management
active directory
mdm management
voip administration
- Provide technical support to end-users via telephone, email, or in-person, resolving hardware, software, and network-related issues in a timely manner.
- Configure and maintain Cisco Meraki firewalls and switches, as well as Ubiquiti access points, to ensure network security and optimal performance.
- Set up the boardrooms for video conferencing calls and troubleshoot any
- Maintain accurate records of support activities, including incidents, resolutions, and inventory, to facilitate knowledge sharing and trend analysis.
- Diagnose and resolve technical problems with laptops, desktops, printers, mobile devices, and other peripherals promptly and efficiently.
- Manage virtualization infrastructure using VMWare, including VM provisioning, performance monitoring, and troubleshooting.
- Occasional travel to other
- Troubleshoot and resolve problems related to Windows 10, Windows Server 2019, Linux, LAN/WAN, Microsoft 365, and other applications.
- Provide training and guidance to end-users on the use of IT systems, software applications, and security best practices.
- Create documentation/manuals for rolling out new technology.
- Support Microsoft Dynamics NAV user administration, including user permissions, and access controls.
- Ensure security and systems upgrades are applied and kept up to date on laptops and desktops.
- Configure and manage Mobile Device Management (MDM) solutions for Android and iOS devices, ensuring device security and compliance.
- Manage user accounts in Active Directory, including creation, modification, and deletion, ensuring proper access rights and security protocols are followed.
- Configure laptops/desktops/mobile devices for new
- Administer TELUS Business Connect VoIP system, including user management, call routing configuration, and troubleshooting.
- Stay informed about new technologies and trends in IT support.
What you bring
g license
voip
active directory
crowdstrike
itil
1-3 years
- Possess a valid G license with access to a vehicle
- Customer-focused mindset and a passion for delivering exceptional service to end-users.
- Periodic requirement to be on-call outside of standard business hours to support the needs of the
- Experience with Windows desktop
- Ability to work some flexible hours including nights and weekends on
- Knowledge of VoIP phone systems (TELUS Business Connect).
- 1-3 years of experience in an IT help desk or support role.
- Knowledge of cybersecurity concepts to prevent cyber-
- Knowledge of Microsoft
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Proficiency in server and network administration (Active Directory, DNS, DHCP, HTTP, SSL, TCP/IP protocols, WAN/LAN configuration, VPN, Wi-Fi).
- Knowledge of Microsoft Teams and
- Knowledge of CrowdStrike and troubleshooting is an
- Knowledge of Microsoft Dynamics NAV, SQL Reporting Services, Jet Reports, and ZAP Reports.
- Post-secondary degree or diploma in an IT-related program.
- Strong problem-solving skills and attention to detail, with the ability to diagnose and resolve technical issues efficiently.
- Familiarity with Android/iOS
- ITIL, CCNA/CCNP certifications are an
- Working in a busy office environment with frequent
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Systems Administrator Jobs in Mississauga CanadaICT Engineer Jobs in Mississauga CanadaTechnical Admin Jobs in Mississauga CanadaICT Consultant Jobs in Mississauga CanadaIT Admin Jobs in Mississauga CanadaIT Support Jobs in Mississauga CanadaIT Operations Jobs in Mississauga CanadaIT Consultant Jobs in Mississauga Canada
Company
Overview
€48B Revenue
Group Annual Sales
The company's global revenue exceeds €48 billion annually, showcasing its significant impact in the materials industry.
17th‑century
Historical Roots
Originating from a French mirror manufacturer, the company has a legacy spanning back to the 17th century.
- North America has evolved into a materials innovator shaping buildings, transport, industry, and even space tech.
- Operating through some 150 locations, blending local manufacturing with global R&D.
- Fueled by a major Northborough research center and a global R&D legacy.
- Typical projects span from high-performance building envelopes and industrial insulation to automotive glass and aerospace components.
- Specialisms stretch across Construction, Industrial, Energy & Environment, Aerospace, Automotive, and Life Sciences sectors.
- Channels global scale into regional impact—think major infrastructure and innovation.
- Materials help power NASA missions, medical breakthroughs, and everyday comfort.
- Putting customers at the heart of everything we do.
- Prioritizing long-term environmental, economic, and social sustainability.
- Continuously improving and innovating to drive excellence.
- A commitment to fostering an inclusive, safe, and collaborative environment.
- Taking responsibility for our actions and delivering results.
- Upholding the highest ethical standards in everything we do.
Net Zero 2050
Carbon Neutrality Goal
Targeting net zero carbon emissions by 2050.
40% Reduction
Greenhouse Gas Emissions
Achieved a significant 40% reduction in greenhouse gas emissions since 2007.
100% Renewable
Global Electricity Source
Commitment to sourcing all global electricity from renewable sources by 2025.
- Implementing circular economy principles across key product lines.
- Conserving water through efficient usage and recovery systems in manufacturing processes.
2025
Target Year
Goal to increase gender diversity in leadership roles.
30%
Women in Management
Over 30% of global management positions are held by women.
- Partnerships with organizations to advance STEM education for underrepresented groups.
- Active engagement in mentorship and development programs for diverse talent.
- Implementing policies to ensure equal pay and opportunity for all employees.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio