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Engagement Coordinator
La Family Housing
Assist participants with housing crisis via case management and resource coordination.
12d ago
Junior (1-3 years)
Full Time
Los Angeles, CA
Hybrid
Company Size
58 Employees
Service Specialisms
Employment support
Financial literacy
Educational opportunities
Substance addiction and health treatment
Youth programs
Case management
Benefits application assistance
Emergency shelters
Sector Specialisms
Residential
Affordable housing
Supportive housing
Role
What you would be doing
data entry
risk assessment
intake screening
record maintenance
case management
care coordination
- Develop housing plans and goals with program participants
- Maintain client information through data entry into program database system (e.g. HMIS, CHAMP) to ensure accuracy for monthly, quarterly, and annual contract reports
- Respond to referrals and walk-in appointments daily
- Conduct risk and safety assessments and provide crisis intervention and de-escalation interventions to participants experiencing or at risk of homelessness
- Uses best practices to provide effective housing focused case management services to participants experiencing or at risk of homelessness
- Coordinate and collaborate with LAFH team members to ensure effective care coordination and program transition
- Conduct initial triage, screening and assessments using a trauma informed and harm reduction model. Schedule and perform program intakes onsite or field-base
- Maintain participant records including but not limited to case notes, assessments, enrollment ad exit questionaries and eligibility documents that meet our standard of care and contractual requirements
- Coordinate and collaborate with community-based organizations to receive and coordinate program referrals
What you bring
microsoft office
zoom
cpr/firstaid
driver’s license
customer service
problem solving
- Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software
- Travel is a regular duty for this position and is required 50% of the time
- Customer Services and conflict resolution skills
- Ability to pass post-offer Tuberculosis (TB) clearances
- Possess a high level of empathy and acceptance towards individuals seeking services with physical and mental health needs
- Strong written and verbal communication skills
- Creative problem-solving skills
- Able to maintain and execute confidential information according to HIPAA standards.
- Obtain and maintain CPR/First Aid Certification
- Use of a personal vehicle to travel between worksites and other locations is required.
- Demonstrated familiarity with challenges faced by program participants, including but not limited to health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal issues
- At least one (1) year work history with relevant transferrable skills
- Ability to work a 9/80 work schedule.
- Ability to work collaboratively in a team
- Bilingual (English/Spanish) preferred
- Must have and maintain a valid California Driver’s License and insurance in good standing
- Must be able to perform electronic data entry
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass post‑offer tuberculosis (tb) clearance.
- conditional job offer subject to background check; applicants may explain or contest convictions.
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Company
Overview
1983
Year Established
The organization was founded in Los Angeles to address homelessness.
30
Properties Managed
They develop and manage properties offering various types of housing support.
$19M
Annual Budget
The organization operates an annual budget to blend real estate with social services.
103
Affordable Units
Sun Commons offers 103 units of affordable and supportive housing in Sun Valley.
- It expanded from outreach programs to developing and managing properties offering interim, affordable, and supportive housing.
- Its projects span short-term shelters, transitional apartments, and long-term supportive communities for families, individuals, and veterans.
- The organization integrates housing with wrap-around case management, job assistance, health services, and more to ensure lasting stability.
- A standout is ‘The Irmas Family Campus’, a purpose-built administrative and service hub designed to centralize client support.
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