Consolidate customer needs and identify product improvements in close cooperation with global product management and R&D
Systematically follow and summarize key market information, market trends, technical developments and solutions on the market. Identifying potential gaps in ABB portfolio both against competition and new market opportunities.
Evaluate customer requirements and define the optimal technical solution as well as scope. Accountable for customer acquisition and order intake together with the sales and global product management team.
Define the products customer value proposition (for the target segment or application), ensure clear positioning of the portfolio and support marketing communication activities. (Technical presentations, webinars, trade journal publications, social selling etc.).
Proper hand-over of won projects to engineering, maintaining ownership of the proposed technical solution and costs throughout the project phase.
Requirements
electrical engineering
power electronics
variable drives
10+ years
communication
customer support
Strong written and spoken communication skills in English. Possess a high level of self-motivation with a proactive working style, ability to manage urgent requests or time critical tasks or challenges with resourcefulness and ability to work independently.
Superior customer experience: Build, foster and sustain trustful relationships with customers and provide high quality & timely technical support consistently.
Have good networking skills, ability to lead by influence with a collaborative and solution-focused approach. Have the interest and curiosity to learn new technologies.
At least 10 years of experience in an industrial environment covering roles in engineering, R&D and technical sales with a preference for experience in more than one area.
A bachelor’s or master’s degree in electrical engineering or equivalent area of studies.
Solid knowledge of power electronics, variable frequency drives and related drive sub-systems (e.g., traction motor, traction transformer, traction batteries, TCMS) are necessary with experience in the railway and/or e-Mobility sectors being a strong advantage.
Skilled in managing complex customer relationships and effectively resolving escalations.