Senior Account Manager

The Senior Account Manager is responsible for leading the management and development of key national client relationships to drive growth, profitability, and customer satisfaction. This role will focus on strategic account planning, strengthening client partnerships, and ensuring the successful delivery of value-added solutions that align with the company’s commercial and operational objectives.

• Identify opportunities to expand the company’s footprint within existing national accounts and new potential clients across the Scottish regions.
• Serve as the primary point of contact for key national clients, ensuring strong, long-term relationships.
• Develop and execute tailored account plans to deliver commercial growth and enhanced client satisfaction.
• Contribute to the development of national sales strategies and frameworks to strengthen market position.
• Support the Sales Director / National Account Director in targeting and onboarding new national clients.
• Act as a senior representative of the company at client reviews, industry events, and internal meetings.
• Work collaboratively with internal teams to introduce innovation & new products to clients.
• Work closely with Operations, Commercial, and Social Value teams to ensure seamless service delivery.
• Lead negotiations on pricing, service levels, and contract renewals to maximize profitability while maintaining client trust.
• Analyse market trends and competitor activity to inform proactive client engagement.
• Monitor account performance against KPIs, producing regular reports and forecasts for senior management.

• Full UK driving license and willingness to travel nationwide.
• Proven track record of managing high-value national accounts within the construction, plant hire, or related industries.
• Highly organised and proactive, with strong attention to detail and time management.
• Excellent communication, relationship-building, and influencing skills at all levels.
• Consistent use of the internal CRM system (training will be provided).
• Modern Equipment: Work with the best and latest plant and machinery in the industry.
• Competent in CRM systems, data analysis, and reporting tools.
• Strategic thinker with the ability to translate client needs into actionable solutions.
• Strong commercial acumen with the ability to negotiate complex contracts and deliver profitable growth.

• Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.
• Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.
• Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.
• Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.
• Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs.
• Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.