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Associate Technical Account Manager
Yardi
Technical support & client relationship for Yardi real estate software.
7d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Sydney, New South Wales, Australia
Office Full-Time
Company Size
9,000 Employees
Service Specialisms
Property Management
Asset Management
Financial Management
CRM Integration
Resident Screening
Technical Support
Training Services
Client Success
Sector Specialisms
Multifamily
Affordable Housing
Student Housing
Office
Industrial
Self Storage
Investment Management
Asset Management
Role
What you would be doing
team collaboration
issue resolution
documentation
customer support
troubleshoot issues
product implementation
- Collaborate closely with Global Solutions team members across the US, actively contributing to the collective success of the team.
- Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution.
- Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
- Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience.
- Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.
- Utilize your problem-solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions.
What you bring
sql server
web server
technical support
analytical skills
customer service
bachelor's degree
- High proficiency in troubleshooting and providing remote support over email and phone, effectively assisting customers.
- A passion for numbers and strong analytical skills.
- Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.
- SQL Server and web Server knowledge.
- Excellent attention to detail and a diligent approach to following processes, ensuring accuracy and efficiency in your work.
- Previous experience in technical support and application troubleshooting, providing you with a strong foundation for this role.
- Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects.
- Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction.
- Bachelor's degree in Business, Accounting, Finance, or a related field.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded 1984
Year Established
The company was established as a small startup in 1984.
100+ Countries
Global Reach
The company serves clients across over 100 countries worldwide.
$3B Revenue
Annual Revenue
The company achieved an estimated annual revenue nearing $3 billion.
2024 WeWork stake
Major Investment
The company acquired a majority stake in WeWork in 2024.
- Evolved into a global software leader for real estate management.
- Privately owned and headquartered in California, expanded into over 40 offices worldwide.
- Delivers integrated platforms like Voyager and RentCafe that streamline operations for multifamily, commercial and industrial properties.
- Fuelled growth through strategic acquisitions such as PropertyShark.
- Typical deployments automate accounting, leasing, maintenance, investment reporting and energy management.
- Known for technical depth—Voyager’s advanced GL drill‑downs and multi‑module workflows are especially valued by power users.
- Built on a deliberate, innovation‑driven ethos, the firm quietly shapes real estate tech without flashy PR.
- Integrity: The company is committed to honesty, impartiality, fairness, and consistency in all actions and decisions.
- Trust: The company fosters trust and confidence among employees, clients, and external partners, while striving to maintain and grow this trust.
- Customer Service: Customer satisfaction is a key measure of success, with the goal of attracting new customers and retaining existing clients.
- Communication: The company emphasizes clear and effective communication, both internally and externally, to ensure understanding and collaboration.
- Perspective: Employees are encouraged to view their work within the broader context of their personal lives, families, and the community.
- Respect: The company promotes respect, open-mindedness, and a non-discriminatory environment, encouraging learning from one another.
- Responsibility: Every individual is expected to take responsibility for upholding the company's values and beliefs in all activities.
- Community Service: The company actively participates in and supports local and global community initiatives.
- Intellect and Innovation: The company values curiosity, questioning, and innovation, embracing new technology to benefit both the company and its customers.
- Fun: The company promotes a relaxed and enjoyable work atmosphere, fostering a positive attitude toward work and achievements.
Six Consecutive Years
ENERGY STAR Excellence
Has received the ENERGY STAR Partner of the Year – Sustained Excellence Award every year since 2019.
6,500+ Buildings
ENERGY Benchmarking
Assisted clients in benchmarking energy and water in thousands of buildings, leading to over 300 properties being submitted for ENERGY STAR certification.
No Net-Zero Date
Sustainability Target
Currently does not have a publicly stated target date for achieving net-zero emissions.
- Maintains ongoing ENERGY STAR certification for its corporate headquarters in Goleta, California.
- Provides a comprehensive sustainability reporting platform consolidating energy, water, waste, and emissions data.
45 Global Offices
Global Presence
The company operates in 45 locations worldwide, supporting its commitment to fostering a diverse and inclusive culture.
- Strives for a diverse, inclusive, respectful, and informed culture.
- Actively listens to employees and clients to shape products and services, fostering long-term relationships built on trust and satisfaction.
- Yardi’s workforce spans a wide variety of cultural backgrounds and life experiences.
- No specific gender-related statistics or numeric DEI goals publicly disclosed.
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