Property Administrator (Real Estate & Customer Experience Coordinator

Description

• Support a team of Property Managers and a Maintenance Technician by providing operational and communications support.
• First point of contact to support customer and vendor requests and assist or direct as needed
• Prepare various customer related paperwork for distribution including contact lists, annual payment schedules, and annual reconciliations.
• Coordinate with vendors and Maintenance Technicians to support prompt completion of service tickets and inspections through Prologis work order system.
• Assist with vendor contract preparation via DocuSign and manage the completed documents.
• Review building general ledgers and reclass as needed to support consistency with budgeting guidelines.
• Process vendor invoices using Accounts Payable platforms and code invoices accurately and route for Manager approval.
• Ensure all property records follow company standards, legal requirements, and governmental agency directives.
• Work closely with the Customer Account Representative team on payment collections and update reporting databases as required.
• Use internal tools such as Yardi, Prologis FM, Box, and Salesforce to track customer data, vendor activity, lease documentation, and utility accounts Maintain document organization using DRS and Box folders in alignment with internal naming conventions.
• Collaborate closely with internal teams, such as Leasing, Construction, Customer Account Representative, etc.to support ongoing team initiatives and special projects as assigned.

Requirements

• 3+ years of experience in administrative role, customer service, real estate or related field.
• Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
• Knowledge of CRM systems as Yardi, salesforce
• Positive, proactive work ethic and attention to detail.
• Excellent communication and people skills, with a strong ability to build and maintain relationships with internal and external customers, team members, and external partners to complete various projects and assignments.
• Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.
• Familiarity with real estate processes and documentation, such as purchase agreements, leases, and property management responsibilities.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines, with a sense of urgency and follow-through.
• Valid driver’s license and the ability to travel to multiple properties.
• Good mathematical and analytical skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance