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Service Desk Technician
Acciona
Second-level ICT support for hardware, software, mobiles, and incident management.
8d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Perth, Western Australia, Australia
Onsite
Company Size
66,021 Employees
Service Specialisms
Infrastructure
Construction
Water
Industrial Services
Renewable Energy
Project Management
Engineering
Sector Specialisms
Industrial
Energy
Infrastructure
Water Resources
Transport
Utilities
Government
Heavy Civil
Role
What you would be doing
incident management
knowledge base
hardware support
ticket monitoring
- Incident Management: Provide second-level support by logging and handling ICT incidents and service requests using the ITSM tool ServiceNow.
- Documentation: Provide clear and concise notes within ServiceNow for each ticket and update or develop Knowledge Base articles as needed.
- Hardware & Software Support: Install and configure computer hardware, software (especially Microsoft products), and peripheral devices.
- Ticket Management: Monitor your ticket queue (requests and incidents), reprioritizing your workload to ensure resolution within defined SLAs.
What you bring
pc hardware
level 2
mobile devices
office 365
communication
- PC Hardware Knowledge: Expertise in PC hardware configuration, including maintenance of printers and scanners.
- Proven experience in a Level 2 role within a large matrix organization.
- Mobile Device Support: Proficiency in supporting mobile devices (iOS and Android) and Office 365 PC programs.
- Communication: Excellent communication skills to effectively interact with stakeholders and provide clear support.
- Career Development opportunities
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
21 TWh Annually
Clean Power Output
The company's energy arm delivers significant amounts of clean power to the global grid.
9 GW Capacity
Energy Portfolio
The company operates a substantial portfolio of renewable energy sources, including wind, solar, hydro, and biomass.
€14B Value
Enterprise Value
The company has achieved a substantial market valuation, reflecting its global presence and growth.
€5B Debt
Financial Position
Despite having significant net debt, the company prioritizes heavy investment in decarbonization and sustainable solutions.
- Born from early 20th‑century engineering firms, it reinvented itself in 1997 as a champion of green infrastructure and renewable energy.
- Headquartered near Madrid, it went public on Spain’s IBEX‑35 and now spans over 40 countries.
- In infrastructure, it engineers and builds major transport corridors, bridges, tunnels, desalination plants, and urban light‑rail systems.
- Its water division tackles everything from drinking‑water treatment to large‑scale desalination and wastewater reuse projects.
- It also designs sustainable urban real‑estate and provides financial, mobility, and social‑infrastructure services.
- Flagship projects range from the Eurus wind farm in Mexico and Sydney light‑rail to Australia’s pioneering waste‑to‑energy plants.
- Unusually, it spun off its turbine unit into Nordex yet remains a top shareholder—spanning full clean‑energy value chains.
- It even crafted the world’s first prefabricated lighthouse, blending innovation and practical construction expertise.
- Integrity
- Innovation
- Sustainability
- Excellence
- Commitment
- Collaboration
100% Renewable
Energy Source
100% of the energy used in its operations is renewable.
11,000 MW
Renewable Capacity
Global renewable energy capacity exceeds 11,000 MW.
10 Billion
Investment
Over 10 billion euros have been invested in sustainable infrastructure and renewable energy projects.
30% Reduction
Carbon Emissions
Aims to reduce carbon emissions by 30% by 2030 compared to 2017 levels.
- Aims to reduce carbon emissions by 30% by 2030 compared to 2017 levels.
- Part of the CDP (Carbon Disclosure Project) with a climate leadership rating of A.
50% Female
Female Representation in Management
Target for female representation in managerial positions by 2025.
4% Pay Gap
Gender Pay Gap
The company ensures equal pay with a gender pay gap of less than 4%.
30% Workforce
Female Workforce
In 2020, 30% of the workforce was female, reflecting progress toward diversity goals.
Mentoring Programs
Gender Diversity Initiatives
A comprehensive program includes mentoring, leadership training, and career advancement for women.
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