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Call Center Representative (Day Shift!)
West Shore Home
Handle inbound/outbound calls to schedule home remodel appointments and meet sales targets.
13d ago
$17.75 - $19.75
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Mechanicsburg, PA
Field
Company Size
1,200 Employees
Service Specialisms
Home Improvement
Bathroom Remodeling
Window Installation
Home Renovation
General Contracting
Sector Specialisms
Bathrooms
Windows
Floors
Doors
Home Remodeling
Home Renovation
Role
What you would be doing
sales targets
customer followup
salesforce crm
outbound calls
inbound calls
team meetings
- Meet and exceed daily and monthly targets.
- Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation!
- Maintain accurate records of all customer interactions in Salesforce.
- Attend daily meetings with your team and department leadership to discuss metrics and priorities.
- Make outbound calls to customers interested in the products West Shore Home has to offer!
- Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling!
What you bring
communication
call center
sales
- Excellent Communication Skills: Clear, friendly, and persuasive.
- Previous Call Center or Sales Experience: Preferred but not required.
- HSA plan with company match
- Employee Referral Program
- Employee Discount Program
- Paid training and unlimited professional growth potential
- Paid holidays and paid time off (PTO)
- Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
- 401(k) with company match
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre-employment screening includes a background check and drug test.
Company
Overview
Founded in 2006
Year Established
The company was established in Mechanicsburg, Pennsylvania.
>40 Branches
Branch Network
Operates through multiple branches to serve homeowners nationwide.
15+ States
Geographic Reach
Services are available in over 15 states across the U.S.
Megaplex Facilities
Training Centers
Features advanced megaplex facilities for training and distribution.
- Began as a small local remodeler and expanded nationwide.
- Uses a tech-driven platform with iPad design tools and streamlined scheduling.
- Most projects like window, door, or bath upgrades are completed in a single day.
- Growth is supported by multiple corporate campuses and regional hubs, including a western headquarters in Texas.
- Serves over a million homeowners across the U.S.
- Focuses on delivering bathroom remodels, window replacements, and door installations.
- Integrates distribution, office, and hands-on training in its facilities for seamless nationwide service.
- Innovation
- Compensation & Benefits
- Leadership
- Purpose & Values
- Embedding mission and values into culture
- Employees feel valued, supported, and have opportunity for career progression
- Employees free to express creative ideas
- Positive work environment where employees feel respected, collaborative, supportive, with a sense of belonging
- Retrofitted HQ2 into existing structure to reduce resource consumption, energy and waste
- LED lighting control system installed for energy efficiency
- Baseline energy management systems upgraded in HVAC and lighting
- Low‑flow plumbing fixtures installed
- Reused existing plumbing infrastructure in HQ2
- No publicly stated net‑zero target date found
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