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Executive Meeting Services Manager

Highgate

Highgate is a global investment and hospitality management firm focused on creating value in real estate.

Coordinate group events from booking through execution, ensuring client satisfaction.

7d ago

Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)

Full Time

Philadelphia, PA

Office Full-Time

Company Size

2,000 Employees

Service Specialisms

Hospitality

Real Estate Investment

Asset Management

Property Development

Hotel Management

Investment Management

Sector Specialisms

No specialisms available

Role

What you would be doing

event diary

rooming lists

room blocks

reporting

vendor coordination

account management

Manage the Event Diary in Hyatt Envision Sales and adjust space in order to ensure maximum potential revenue.
Plan and execute holiday and special events in conjunction with the Director of Human Resources
Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
Respond to requests – either by email or telephone from Meeting Planners immediately.
Manage existing accounts and follow up with client for re-solicitation and to capture future business.
Create, review and revise rooming lists and VIP lists.
Be visible on the floor and assist staff as needed during group business dates of stay and on social blocks date of arrival
Participate in required M.O.D. program as scheduled.
Utilize feedback from Meeting Planner evaluations to improve service and quality.
Assist Pergola in booking one-off social events in the restaurant’s private dining room
Effectively communicate and interact with outside planners and vendors for event setup.
Maintain pricing integrity and propose upgraded guestroom and Suite accommodations whenever possible
Prepare and submit required reports in a timely and efficient manner.
Create detailed Resumes for all Groups and Social Events on a Weekly basis.
Effectively communicate with Cescaphe – the Hotel’s On-Site Caterer on any Food and Beverage client requests.
Position would be responsible for fully executing all room blocks for both group and social business from contract signing through post event billing
Use the Partnership Agreement to meet client needs.
Follow up on all Group and Social {Wedding} turnovers with 24 hours via telephone and within 3 days with written correspondence
Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.)

What you bring

meeting rooms

hotel suites

hotel experience

college degree