Work Management Specialist I
Duke Energy Corporation
Entry-level work management support for distribution operations, customer service, and payroll.
18 days ago ago
Junior (1-3 years), Entry-level
Full Time
Clearwater, FL
Field
Company Size
26,413 Employees
Service Specialisms
Energy Services
Utility Management
Electric Power Generation
Renewable Energy
Infrastructure Development
Energy Efficiency
Environmental Services
Transmission and Distribution
Sector Specialisms
Utilities
Coal & Natural Gas Power
Wind Power
Electric Power
Gas Distribution
Renewable Energy
Electric Grid Upgrades
Natural Gas
Role
What you would be doing
status reporting
work scheduling
issue resolution
work order
time tracking
safety meetings
- Reports job status details to operation center personnel and others as requested
- Ensures work is scheduled and executed timely
- Provides feedback to supervision for coaching opportunities
- Uses software applications to prepare correspondence, reports, & presentations
- Provides reports to Operations Leadership regarding bargaining unit employees
- Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
- Facilitates communication between internal and external customers
- Collaborates with other work groups to ensure desired customer experience
- Supports corporate initiatives
- Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines
- Monitors various reports to ensure process adherence to achieve customer-related goals
- Supports the Delivery Operations reliability programs or processes using appropriate work management applications
- Creates appropriate work order to complete follow-up work
- Supports changing work environments, processes, and policies
- Develops skill set to report units of property to asset accounting accurately
- Supports Human Performance safety culture through active participation in safety meetings
- Assists in resolving errors and prepares for close-out of construction work orders in work management system
- Assists in reconciling work order materials, labor, and equipment to represent actual field construction
- Responsible for bargaining unit payroll
- Follows ergonomics and office safety guidelines
- Prepares for and provides emergency restoration support as needed
What you bring
arcos
maximo
sap
microsoft office
high school
customer service
- Emergency response required
- Knowledge of local ordinances, permits, and inspections
- Ability to promote teamwork and collaboration
- Demonstrates excellent customer service skills
- Proficient in Microsoft Office software
- Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
- Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations
- M - F, 5-8s
- Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
- Research, root cause analysis and ownership of resolution of customer issues
- Hybrid mobility classification – requirement to be onsite 3 days a week and live within a reasonable commute to the assigned Duke Energy facility. There will be a 90-day onsite onboarding period
- Ability to manage multiple competing priorities
- Demonstrates a commitment to continuous learning and development
- Professional and courteous in all contacts
- Experience using ARCOS software, MAXIMO and SAP
- Collaborates effectively in a team environment & works independently in resolving problems
- High school diploma/GED
- Previous Bargaining Unit payroll processing experience
- Ability to multi-task & prioritize work effectively
- Possesses effective written and verbal communication and interpersonal skills
- Knowledgeable of delivery operations processes, and work management and related computer applications
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship offered.
Information not given or found
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Company
Overview
$29 billion
Annual Revenue (2023)
The company reported impressive financial performance, achieving significant revenue in 2023.
58,000 MW
Total Generation Capacity
A diversified portfolio including coal, gas, nuclear, hydro, wind, and solar.
8 million
Electricity Customers
Serves a substantial number of electricity users across multiple states.
$210 million
HQ Renovation Cost
The iconic LEED-Platinum skyscraper in Charlotte cost significantly to build.
- Grew from a regional power provider into one of America's largest energy holding companies.
- Manages a diversified generation portfolio—coal, gas, nuclear, hydro, wind and solar.
- Typical projects include grid modernization, pipeline infrastructure, renewable energy build-outs and nuclear operations.
- Charlotte headquarters anchors an iconic LEED-Platinum skyscraper reshaping the city skyline.
- Honesty and integrity are at the core of all we do.
- A culture of transparency, high performance and pride among employees.
- Behaviors, as well as results, matter in our company.
- A Culture of Accountability enabling anonymous reporting and consistent enforcement.
- Our Ethics and Compliance Program is designed to foster a culture of ethical and compliant behavior.
44% reduction
Scope 1 Carbon Emissions
Achieved a 44% reduction in Scope 1 carbon emissions since 2005, equivalent to removing 13 million vehicles from the road.
48% reduction
Electric‑Generation CO₂
Reported a 48% reduction in electric‑generation CO₂ emissions from 2005 levels as of 2023.
50% reduction target
Carbon Emissions by 2030
Committed to reducing carbon dioxide emissions by at least 50% from 2005 levels by 2030.
Double renewables by 2025
Renewables Portfolio Expansion
Planning to expand the renewable energy portfolio from 11,900 MW to 30,000 MW by 2035, with an intermediate goal to double it by 2025.
- Net‑zero CO₂ emissions from electric generation by 2050
- 31% reduction in carbon emissions since 2005 (prior to 2030 acceleration)
- Methane‑neutral natural gas distribution by 2030
- Less than 5% energy from coal by 2030; full coal exit by 2035
- Expanded net‑zero target to include Scope 1, 2, and certain Scope 3 emissions
- Smart, self‑healing grid avoided over 1.5 million outages & 3.5 million outage hours (2023)
- Targeting 80% reduction in electric‑generation CO₂ by 2040
100% Score
LGBTQ Equality Index
Achieved a perfect score on the Human Rights Campaign's Corporate Equality Index, demonstrating commitment to LGBTQ-friendly policies.
500 Members
LGBTQ Equality ERG
The WeR1 LGBTQ Equality Employee Resource Group has nearly 500 members, supported by senior leadership to foster inclusion and professional development.
- Reflecting the communities we serve and strengthening our culture of inclusion and belonging (foundation principles)
- Diversity & Inclusion Councils and Employee Resource Groups drive inclusion and professional development
- Strategic goal: attract, engage and retain a talented, diverse workforce
- Strategic goal: create an inclusive workplace where everyone is empowered
- Strategic goal: embrace diverse perspectives including culture, background and gender
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