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Guest Services Representative
Ave By Korman Communities
Provide front-desk guest services, handle resident needs, and support community operations.
9d ago
$21
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Phoenix, AZ
Onsite
Company Size
1,000 Employees
Service Specialisms
Property Management
Asset Management
Luxury Apartment Rentals
Fully Furnished Apartments
Hospitality Services
Flexible‑Stay Corporate Housing
Resident Services
Business Development
Sector Specialisms
Residential
Property Management
Corporate Housing
Luxury Apartments
Furnished Apartments
Flexible-stay Apartments
Real Estate Investment
Amenity Space Design
Role
What you would be doing
guest follow-up
reservation updates
suite walkthrough
vip liaison
community guidance
sales support
- You are proactive. Guest Services Representatives anticipate and address residents' needs and urgently follow up on any questions or concerns as needed.
- You have an eye for detail. You will keep all reservations up-to-date with detailed notes and walk suites prior to guest arrival to ensure all AVE brand standards are met.
- You have a passion for representing a luxury lifestyle. You will assist with sales efforts by greeting prospects with a smile and serve as a point of contact for VIP corporate clients.
- You know and love your community. You will help residents and clients with directions and recommendations for points of interest in your area.
What you bring
yardi
customer service
hospitality
interpersonal
problem solving
organized
- You are highly organized and skilled at multi-tasking. You will be responsible for day-to-day operations at the community, such as creating key cards, logging packages, check-in and check-out procedures, servicing the coffee station, and more.
- Must have face-to-face customer service experience.
- Detail orientation and excellent organizational skills.
- Willingness to master and use industry systems and programs (Yardi and/or Oscar experience is a plus!).
- Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred.
- Strong interpersonal and relationship building skills.
- Ability to problem solve as well as proactively alleviate potential resident concerns.
- Ability to work independently as well as in a team environment.
- Professional verbal and written communication skills.
- You have excellent communication skills. You will communicate with residents and guests directly by responding to requests via emails, phone calls, and face-to-face interactions. You will also communicate internally through coordination with management, maintenance, and housekeeping team members regarding move-ins, move-outs, make-readies, and work orders.
- Fun, positive, and collaborative work environment
- Enjoy a special day to celebrate in your birthday month each year with paid Birthday Time Off (permanent part-time and full-time roles only)
- Opportunities to give back including: participation in AVE's regular drives and fundraisers in addition to paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)
- Robust training program and ongoing professional development opportunities
- Comprehensive benefits package including: PTO, medical, vision, dental, and 401k (permanent full-time roles only)
- Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only)
- A career home! Tons of potential for long-term career advancement within a rapidly expanding organization
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
45.3%
Revenue Growth
The company achieved remarkable revenue growth year-over-year, one of the highest in the luxury housing sector.
Top 10
Forbes Ranking
Recognized as one of the top luxury real estate companies in the U.S. by Forbes.
- Builds and manages properties that focus on comfort, convenience, and top-tier amenities.
- Their properties cater to professionals, students, and anyone seeking a higher standard of living.
- Known for a diverse portfolio of communities in high-demand locations across the U.S.
- Each community is designed with a modern, stylish aesthetic, reflecting the company's commitment to quality.
- Typically integrates advanced technology for enhanced living experiences, like smart home features.
- We create a place for people to thrive.
- We believe in delivering exceptional experiences for our residents.
- We are committed to providing outstanding service and creating long-lasting relationships.
- We value teamwork and the contribution of every individual.
- We foster an environment that is welcoming and inclusive.
2050 Target
Net-Zero Energy Goal
Aiming to achieve net-zero energy consumption across all operations.
- Committed to sustainability and environmental responsibility.
- Incorporate green building practices, energy-efficient features, and water conservation measures.
- Reduce waste through recycling and composting programs.
- Designed to be more energy-efficient and environmentally friendly.
45% Leadership Roles
Women in Leadership
Women make up 45% of leadership positions within the organization.
- The company fosters an inclusive and diverse workforce.
- The company is committed to creating a culture of respect and inclusivity.
- The company supports equal opportunities for all employees, regardless of background or gender.
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