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Concierge
Bgo
Concierge responsible for resident relations, property operations, parcel management, and sustainability at a residential property in Vancouver, BC.
20d ago
C$50,000 - C$55,000
Entry-level, Junior (1-3 years)
Full Time
Vancouver, British Columbia, Canada
Onsite
Company Size
1,300 Employees
Service Specialisms
Consulting
Project Management
Design
Engineering
Technical Services
Sector Specialisms
Office
Industrial
Multi-Residential
Retail
Hospitality
Role
What you would be doing
access management
log management
visitor services
community engagement
security systems
resident interaction
- Providing building access to contractors and visitors by maintaining contractor logs and managing access devices;
- Maintain property notice boards to ensure only updated notices are posted and stale notices are removed.
- Participate in community and charitable events that involve the property, its residents or employees;
- Assist in the implementation of BGO’s sustainability and engagement programs at the property;
- Issuing visitor parking passes in line with visitor parking policies;
- Develop and maintain a top tier front of house lobby and amenity space experience.
- Answering, recording, and processing all resident calls, messages, requests, questions or concerns;
- Responding to resident requests for special arrangements or services (e.g., transportation, reservations, floral orders, light business duties, dry cleaning) by making arrangements or identifying appropriate providers;
- Embrace and pro-actively support BGO’s culture of environmental sustainability, and corporate and social responsibility.
- Assisting residents with maintenance service requests;
- Providing prompt and courteous service to prospective and current residents, focusing on their individual needs and wants;
- Updating and reviewing shift logs/daily memo books and document pertinent information in logbooks;
- Activating and maintaining log of security access cards and fobs, underground transmitters and other access devices;
- Scheduling and maintaining log for service elevator and loading dock and conducting inspections before and after resident use;
- Maintaining an expert knowledge of the surrounding community, its amenities and services and gathering, summarizing, and providing information to residents about the property and the surrounding area, including special events and activities;
- Parcel Management, delivering packages into the designated parcel systems including resident’s suites. Deliveries could encompass parcels, dry cleaning, and groceries.
- Maintaining amenity booking logs and ensuring appropriate contract or form is completed;
- Assisting Leasing staff with organizing resident events.
- Greeting visitors, suppliers and residents;
- Provide residents with suite access in the event of lock outs/lost keys in accordance with suite access policies.
- Establishing positive working relationships with business owners and suppliers in the area in order to provide residents with high quality and reliable recommendations;
- Act as a liaison between contracted security staff and Property Manager reporting any issues to Management and new directives/policies to contracted staff
- Responding to special requests from residents with unique needs and follow up to ensure satisfaction;
- Maintaining Enterphone system and update security system software.
- Execute community partnerships and assist in developing partnership with Yorkville and the downtown Toronto core.
What you bring
excel
multi-tasking
communication
microsoft outlook
police clearance
word
- Police Clearance – A criminal verification check is required for employment.
- Experience – 1 - 2 years related experience as a residential or hotel concierge; experience in a customer service, residential property management or hospitality related role;
- Organizational/Multi-Task Skills - Ability to allocate one's time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; detail oriented;
- Computer Skills – Advanced skills in Excel, Word and Outlook; ability to conduct internet research in order to assist residents with requests; proficiency with Yardi is an asset;
- Relationship Skills – Exceptional and refined oral and written communication and presentation skills; ability to develop and sustain cooperative working relationships with residents, suppliers and internal staff; ability to maintain confidentiality and absolute discretion with resident and company information is required;
- Education – Postsecondary education in hospitality an asset;
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal verification check required for employment.
Company
Overview
$86B Assets
Global Asset Management
Manages approximately $86 billion in assets across multiple real estate sectors worldwide.
25M sq ft
Industrial Space Managed
Oversees over 25 million square feet of Canadian industrial space.
11,500+ Units
Residential Management
Manages over 11,500 residential units rooted in a century-old legacy.
- Blends Canadian and American real estate legacies into a united powerhouse.
- Operates a global lending platform offering real estate debt solutions alongside investment and property-management services.
- Develops focused investment vehicles tailored to regional markets.
- Maintains deep local expertise with offices in 13 countries, enabling nuanced market entry and execution in primary and secondary real estate markets.
- Launched specialized units like BGO Cold Chain to unlock niche markets, such as modern cold-storage infrastructure for food-supply resilience.
- Part of Sun Life’s alternative asset arm, it leverages SLC Management’s platform to scale co-investment and strategic-capital partnerships.
234,061 sq ft
Net-Zero Industrial Building
Delivered Ontario’s first all-electric, net-zero speculative industrial building with 500 kW rooftop solar and all-electric HVAC, cutting CO₂ emissions by ~2,151 tons over 10 years while reducing operating costs by 59%.
2023 Five-Star Rating
GRESB Assessment
Two investment strategies received five-star ratings in the 2023 GRESB assessment, with all strategies scoring 100% on social and governance indicators.
72% Reduction
Scope 1 & 2 GHG Intensity
Interim target for a 72% reduction in greenhouse gas intensity for Scope 1 & 2 emissions by 2030.
2,151 tons CO₂
CO₂ Emissions Reduction
Achieved a reduction of ~2,151 tons of CO₂ over 10 years through energy-efficient design and renewable energy integration.
- Committed to achieving Net Zero greenhouse gas emissions by 2050 (or sooner) across all assets under management through the Net-Zero Asset Managers initiative.
- Established proprietary Global Net Zero Framework to set interim targets, drive deep retrofits, lower-carbon development, renewable energy, prop-tech, and offsets.
- Corporate operations carbon neutral since 2014 via renewable energy credits and quality carbon offsets, extended globally toward 2050 goal.
- Climate strategy based on three pillars: energy efficiency and electrification; renewable energy; and carbon offsets limited to ≤10% of emissions.
- Achieved a 20% reduction in Scope 3 emissions since 2019.
2030 Target
Gender Parity Commitment
The company has joined the Paradigm for Parity coalition and is committed to achieving gender parity in corporate leadership by 2030.
≥30% Target
Women in Leadership
The company has set a near-term target to achieve at least 30% women in all leadership groups.
4/5 Leadership
Diverse Executive Team
Four out of five most senior executives at the company are women or people of color.
4.1/5 Rating
D&I Recognition
The company has a Glassdoor D&I rating of 4.1/5, based on reviews from approximately 83 employees.
- Joined CREW Network CRE Pledge, committing to conduct pay equity study, sponsor women and underrepresented groups, increase diversity through intentional recruiting, and implement accountability strategies.
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