Want to hear how I work? Hit play.Find roles with Kablio AI to help build and power the world.Kablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Representative, Customer Service 1
Liberty
Provides regulated water, wastewater, natural gas and electricity services plus 4 GW renewable energy globally.
Provide professional and prompt in-person/telephone service to customers, handling inquiries related to emergency calls, service connects/disconnects, rates, billing, and payment. Act as a liaison between customers, field personnel, and office staff, and ensure the highest level of customer service satisfaction.
18d ago
Junior (1-3 years)
Full Time
Londonderry, NH
Office Full-Time
Company Size
3,223 Employees
Service Specialisms
Construction services
Engineering
Technical Services
Project Management
Design
Sector Specialisms
Electric
Natural Gas
Water
Wastewater Treatment
Propane/Air
Energy Generation
Electricity Transmission
Electricity Distribution
Role
What you would be doing
storm assignments
customer support
collections ops
client interaction
site visits
emergency support
Responsible for work outside of normal work schedule for storm assignments when necessary
Our Customer Service Representatives are responsible for ensuring a smooth flow of information between all departments, provide office support, post payments, perform collections operations, assist customer walk-ins, travel to various company sites when needed and work additional hours when company emergencies occur
What you bring
communication skills
travel
planning
testing
training
education
Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, anticipating, identifying and responding to customer needs required.
Travel to various company locations and driver’s license required.
Ability to set priorities, plan and coordinate work activities to accomplish work objectives.
Excellent written and verbal communication skills required.
Pass our company testing and DOT drug testing required
Candidates must have strong communication skills and be able to effectively convey emergency and policy information to our customers and have the ability to research and analyze results with our internal and external customers relating to office, field operations, accounting matters with prioritizing situations as they arise on a daily basis
Pass company Customer Service Training
High School Diploma or GED required. Associate Degree preferred.
Knowledge of computer systems and Microsoft Office (Excel & Word) required. Experience with accounting or billing software a plus.
Two years’ experience working in a customer service environment handling incoming/outgoing calls required. Utility experience or experience working in a call center environment a plus!
Speaking French would be considered an asset
Benefits
Company funded Pension program
Achievement fund
401k with Company match
Flexible with working shifts and additional hours when required.
Share purchase/match plan
Defined Contribution savings plan
Volunteer paid days off
Employee Assistance Program
Full insurance benefits (health/dental/vision/life)
Collaborative environment with a genuine flexible working policy
Hey there! Before you dive into all the good stuff on our site, let’s talk cookies—the digital kind. We use these little helpers to give you the best experience we can, remember your preferences, and even suggest things you might love. But don’t worry, we only use them with your permission and handle them with care.