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Rooms Reservations Specialist

Faena

Luxury hospitality, real estate, and cultural experiences, blending art and design.

Handle guest room reservations, changes, cancellations and related guest services.

8d ago

Entry-level, Junior (1-3 years)

Full Time

Miami Beach, FL

Office Full-Time

Company Size

1,000 Employees

Service Specialisms

Real estate development

Hotel operations

Spa and wellness

Cultural programming

Event management

Restaurant operations

Theater and live entertainment

Sector Specialisms

Hospitality

Luxury Hotels

Real Estate Development

Urban Design

Architecture

Culinary Concepts

Experiential Retail

Healing and Wellness

Role

What you would be doing

Relay accurate information on transportation arrangements from airport to hotel; input and document such requests.
Set up group room blocks in the system. Book group reservations against the room block.
Review status of assignments and any follow-up action with on-coming Agent.
Describe room accommodations and all amenities.
Promote and sell holiday and other packages to callers requesting reservations on designated dates.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Review group resumes and convey all pertinent information in the system to appropriate personnel.
Initiate deposit refunds for non-group reservations.
Resolve guest complaints, ensuring guest satisfaction.
Obtain all designated information to book a reservation.
Document all information for manual reservations on designated form.
Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
Monitor group cut-off dates and review with Sales or group contact.
Maintain positive guest relations at all times.
Obtain approval from Front Desk management for same day reservations on near sell-out dates.
Compile and maintain information for daily/weekly/monthly reports.
Set up work station with necessary supplies and resource materials.
Designate and apply appropriate travel agency commissions.
Verify all reservation information with caller to ensure accuracy.
Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).
Access guest history records to best service guests; maintain accurate information in guest history files.
Process requests for mailing brochures, correspondence and package information.
Input all manual reservations into the system.
Refer requests for initial booking of group rooms, banquet or convention requests to the Sales Department.
Create individual files and group masters with designated information for each group booking received from the Sales Department. Update changes received from Sales.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Process all reservation requests, changes and cancellations received by phone, fax, telex, mail, internally and through corporate reservations center or travel agencies.
Input group rooming lists.
Accommodate special requests and designate such in system.
Set up proper billing accounts and process advance deposits.
Ascertain callers' needs through open-ended questions.
Access all functions of the computer system.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Monitor and maintain wait lists daily.
Assist callers with dining room reservations and amenity orders.
Process confirmation letters.
Verify availability. Suggest alternate dates for sold-out dates.

What you bringBenefits