Hospitality Concierge/Butler

Overview

Provide personalized resident support and liaison services during admission and stay.

Key Responsibilities

• care coordination
• resident liaison
• trip scheduling
• menu planning
• social coordination
• daily communication

Tasks

-Work with care management team and communicate daily regarding Reflections Serenade unit operations and resident needs. -Act as liaison between resident/family and departments to meet overall needs of resident. -Meet with managers and care staff daily to discuss any new admissions, concerns, changes, etc. -Coordinate trips with Escapades department. -Review menus and collect choices for all meals for the following day for Room Service program. -Maintains an open and ongoing dialogue/relationship with residents, families and other team members. -Coordinate daily social hour with Dining Services and serve in Reflections Serenade dining room.

Requirements

• driver's license
• high school
• customer service
• time management
• leadership
• fsa

What You Bring

-MUST Have a Driver's License * -High School Diploma or GED -Minimum two years work experience/training in hospitality and/or customer service required -A valid state driver’s license and at least 5 years of licensed driving experience -Excellent time management and organizational abilities. -Excellent leadership, communications, interpersonal and customer service skills -FSA (Commuter/Parking)

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Benefits

-Health Insurance: Medical/Rx, Dental, and Vision -Employee Referral Bonus -Employee Assistance Program (EAP) -401(k) Retirement with Company Match -Basic Life & Accidental Death & Dismemberment (AD&D) Insurance -Paid Time Off (PTO) and Holidays -Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability -Tuition Reimbursement -Resident Referral Bonus

About Monarch Communities®

-Designs and operates premium senior living communities across the U.S. East Coast. -Delivers on-time, on-budget development and hands-on ownership of senior residences. -Projects include Independent Living, Assisted Living, and Memory Care communities in CT, MA, NJ, NY, and MD. -Each community features home-like architecture, common areas, and scratch-cooked meals to enhance resident comfort. -Emphasizes wellness-centric design with abundant natural light, shared spaces, and holistic care programs. -Headquartered in New York, the company is expanding via a centralized construction and development team.

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