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Technical Support Specialist - Remote
Nrg Energy
Remote technical support rep handling customer calls, troubleshooting, sales.
11d ago
$16 - $20
Experienced (8-12 years)
Full Time
Lindon, UT
Office Full-Time
Company Size
15,637 Employees
Service Specialisms
Operations & Maintenance
Turbine Services
Gas Turbine Parts Supply
Rotor Life Management
Major Maintenance Services
Outage Planning
Project Management
Supply Chain Management
Sector Specialisms
Power
Natural Gas
Load Management
Sustainability
Renewables
Energy Services
Distributed Generation
Commercial Operations
Role
What you would be doing
customer deescalation
record documentation
technical support
equipment troubleshooting
sales referrals
promotion offering
- Deescalate customers and find resolution for complex issues
- Accurately document and update records in required information systems
- Confidently field customer calls and troubleshoot advanced equipment issues with high level of customer experience
- Earn commissions through generating customer referrals and offering promotions, products, and services for our Partner Insurance Agency, Solar and NRG.
What you bring
windows 10
burglar license
40 wpm
tech‑savvy
fast internet
communication
- (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)
- Must be at least 18 years of age
- Ability to maintain a high level of confidentiality
- A computer (laptop or desktop) no older than 5-7 years
- Computer must have a webcam.
- Be able to type a minimum of 40 wpm
- Confident and prepared to initiate promotional and product upgrade conversations with customers; previous sales experience is a plus
- Must have reliable internet: 50 MBPS download and 25 MBPS upload speeds
- Excellent communication (both verbal and written) and relationship-building skills
- Must be able to provide your own equipment. This entails:
- Demonstrated tech-savviness, Prior technical exposure, or interest
- Computer must run Windows 10 or higher
- Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
- A USB wired headset equipped with a microphone.
- A second monitor is strongly recommended if a laptop is being used
- A sense of success and value from solving customer concerns
- Ability to multitask with ease, effectively prioritize tasks and be a self-starter
- Computer must have at least 8 GB RAM, 16 GB recommended
- Cannot be located in CA, CT, DC, ME, or WA.
- A high degree of resiliency and “bounce-back” due to escalated customers
- An external mouse (if using a laptop)
- Must have a wired internet connection
- Ability to thrive in a high-volume contact center
- 401(k) + Employer Match
- Employee/Friends/Family Discounts
- Tier 2 (90 Days) $17.75
- Onsite health clinic, gym, gaming tables
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- Additional career opportunities available after Tier 3 based on performance - $20.25+
- Tier 3 (180 Days) $18.75
- Free daily lunch and drinks on site
- Paid holidays and flexible paid time away
- Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift.
- Have a quiet and private location from which to work
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- subject to random drug and alcohol testing, including post‑accident and reasonable‑suspicion testing.
People also searched
Company
Overview
2003 Emergence
Independent Company
The company emerged as an independent entity in 2003 following its bankruptcy.
5.4 GW Capacity
Planned Power Generation
Develops large-scale natural gas plants with a planned 5.4 GW combined-cycle capacity for data centers by 2029.
2006 Acquisition
Texas Genco
Milestone acquisition of Texas Genco in 2006 expanded its operational capabilities.
2009 Purchase
Reliant Energy
Acquisition of Reliant Energy in 2009 strengthened its market presence.
- Built a vast energy generation portfolio—from coal, gas, oil and nuclear plants to wind, solar farms and battery storage.
- Operates across the US and Canada under brands like Reliant, Direct Energy, Green Mountain Energy and Vivint.
- Provides electricity, energy management, HVAC and home services through cloud-based platforms and smart-home integration.
- Trades power, natural gas and environmental commodities, employing advanced analytics and financial instruments.
- Unusual fact: it spearheaded the first privately-funded EV charging network (EVgo) before spinning it off.
- Protecting People and the Environment — comprehensive training, rigorous protocols, continuous improvement
- Delivering reliable, innovative energy solutions and strong community engagement
- Upholding ethical standards, transparency in reporting, and accountability
- Investing in R&D, digital transformation, strategic partnerships to drive progress
50% Reduction
GHG Emissions Cut
The company has achieved a 50% reduction in greenhouse gas emissions from a 2014 baseline.
44% Drop
Emissions Reduced
Emissions dropped significantly from 61 MtCO₂e in 2014 to 34 MtCO₂e in 2021, representing a 44% reduction.
$900M Bond
Sustainability-linked Financing
Issued a $900 million Sustainability-Linked Bond tied to reducing emissions to 31.7 MtCO₂e by 2025.
Net-Zero by 2050
Carbon Emissions Target
Aims to achieve net-zero carbon emissions by 2050, aligning with global climate goals.
- SBTi‑approved, 1.5 °C‑aligned emissions targets
- Recognized by SEAL Awards for reducing GHG by 55% from 2014 baseline and expanding low‑carbon retail offerings
30% Women
Board Diversity
Ensures at least 30% of board members are women.
3-Year Cycle
Pay Equity Study
Gender and race pay equity study conducted every 3 years, ensuring equitable results after controlling for key factors.
100% Completion
Bias Training
All employees, including executives, have completed unconscious bias training.
- Evaluated and revised job postings to eliminate 4‑year degree requirements and gendered language
- Cross-functional 21-member team led by CEO delivering actionable DEI recommendations
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