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Dealer Business Manager
Steelcase
Manage dealer relationships and drive sales growth for Steelcase in Grand Rapids.
13d ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Grand Rapids, MI
Hybrid
Company Size
12,000 Employees
Service Specialisms
Workplace Surveys
A+D Consultants
Financial Services
Performance Management
eBusiness
Continuing Education
Visualization Services
Value‑Added Services
Sector Specialisms
Office
Workplace
Learning
Health
Residential
Commercial
Furniture
Architectural
Role
What you would be doing
dealer training
dealer advocacy
relationship management
sales planning
data analysis
travel
- Support dealer alignment, training, and implementation of Steelcase initiatives
- Act as the voice of the dealer within Steelcase, advocating for their needs and success
- Build and maintain strong relationships with assigned dealers and Market Managers
- Lead collaborative sales planning and execution to increase dealer share and market growth
- Analyze sales data to identify trends and guide strategic focus
- Travel (~20%) to support dealer relationships and market strategies
What you bring
bachelor's
excel
tableau
analytical
office furniture
travel
- Willing to travel 20% of the time
- Bachelor’s degree preferred
- Strong analytical skills; Excel and Tableau experience a plus
- Experience in relationship-based selling and team collaboration
- Experience in office furniture, design, or dealer-based sales models
- 3+ years of experience in sales, sales support, or customer service
- Learning is the foundation of everything we do, and there is no shortage of development opportunities to grow and upskill
- Steelcase offers competitive wages and benefits, to support your life in and out of work
- Hybrid work schedule means you have a say in where you work whether that is in the office, at home, or somewhere in between
- Opportunity to make an impact on the world through Steelcase’s commitment to people and planet
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Interview process
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Company
Overview
1912
Years in Business
Operating since 1912, the company has evolved from a metal filing cabinet manufacturer into a leader in office furniture design.
- Focus on creating innovative workplace solutions that improve collaboration and productivity.
- Transformed into a leader in office furniture design.
- Specializes in crafting solutions for commercial and residential environments, offering everything from office furniture to complete workspace solutions.
- Worked on projects with major organizations to redesign offices that foster creativity, flexibility, and well-being.
- Known for cutting-edge research and development, driving innovation in the furniture and workspace design industry.
- Approach combines design thinking with deep insights into how people interact in work environments.
- Products characterized by ergonomic designs, sustainability, and attention to user-centric functionality.
- Delivers tailored solutions to businesses across multiple sectors through a global network.
- Constantly experimenting with new materials and technologies to stay ahead in the evolving workplace landscape.
- Act with integrity
- Tell the truth
- Keep commitments
- Treat people with dignity + respect
- Promote positive relationships
- Protect the environment
- Excel
- Empowered, distributed decision‑making — trust employees closest to the issues to make values‑aligned decisions
- Ethics in Action — annual integrity training and confidential reporting pathways without retaliation
- Leadership development — quarterly impact coaching and invest in leaders to create strong, productive teams
90% carbon reduction
Emissions across value chain by 2050
Aims to reduce carbon emissions over 90% by 2050, measured from FY2020 base year.
50% reduction in owned operations
Scope 1+2 emissions by 2030
Targeting a 50% reduction in scope 1+2 emissions by 2030 through improved energy efficiency and renewable energy use.
75% recycled packaging content
Single-use packaging by 2030
Aims to achieve 75% recycled content in single-use packaging by 2030 as part of circular economy efforts.
40% recycled product packaging
Average across brand products
Maintains an average of 40% recycled content in all brand product packaging.
- Net-zero transition plan validated by Science Based Targets initiative
- Reduce emissions from products by 66% via recycled content, lower-carbon materials, and lighter components
- 18% emissions reduction from operations through improved energy efficiency and renewable energy use
- 16% emissions reduction from transportation via logistics redesign and reduced business travel
- CarbonNeutral® product certification offered for work chairs and height-adjustable desks
- High-performance seating now contains double the recycled content, representing 3% of net-zero goal progress
- First in industry to publish net-zero transition plan
- Plan to eliminate residual emissions through carbon removal solutions post-2050
63.5% Board Positions
Women Representation
Significant proportion of board positions held by women, demonstrating gender diversity in leadership roles.
30% U.S. Hires
Racial/Ethnic Minorities
Proportion of new hires in the U.S. identifying as racial or ethnic minorities, reflecting inclusive hiring practices.
$110M+ Annually
Diverse Suppliers
Annual spending with diverse-certified suppliers, showcasing commitment to supplier diversity.
Perfect Score (100)
Equality Index
Achieved a perfect score on the Human Rights Campaign Corporate Equality Index for multiple consecutive years.
- Comprehensive DEI strategy: redesigned hiring and talent systems for robust diversity outcomes
- Employee Business Inclusion Groups: grew to 12 groups
- Steelcase Foundation approach: value diversity + inclusion, integrity, humility, innovation, learning
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