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Lead support team, handle escalations, improve processes, mentor staff, ensure SLA compliance.
Boston, MA
8 days ago
Office Full-Time
support standardization
team collaboration
team training
ticketing
sla
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Manager, Vendor & Workforce Management (Utility Contact Center)
LibertyOptimize internal and outsourced contact center operations, vendor governance, staffing and analytics.
Greater Boston
8 days ago
Office Full-Time
vendor governance
workforce systems
forecasting
six sigma
excel
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Information Technology - Summer Internship
First Finish | A Shawmut CompanyTier 1 IT support intern handling Windows/iOS devices and user onboarding
Boston, MA
8 days ago
Office Full-Time
tier 1 support
device upgrade
ticket management
teamwork
user onboarding
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Tier 1 IT support intern handling Windows/iOS devices, ticketing, and upgrades.
560 Harrison Avenue
9 days ago
Office Full-Time
tier support
documentation
inventory management
teamwork
computer science
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Resolve consumer disputes for tenant screening, ensuring FCRA compliance.
Waltham, MA
9 days ago
Office Full-Time
dispute resolution
fcra compliance
yardi screening
bachelor's
microsoft office
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Inbound Inside Sales Rep providing customer service, scheduling appointments, and meeting sales metrics.
Northborough, MA
10 days ago
Field
customer service
needs assessment
solution design
multitasking
interpersonal
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Inside sales rep handling inbound calls, scheduling appointments, providing service.
Northborough, MA
10 days ago
Field
customer service
needs listening
tailored solutions
customer service
call center
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Inbound sales rep for Renewal by Andersen, assisting homeowners and scheduling appointments.
Northborough, MA
10 days ago
Field
customer service
needs assessment
solution tailoring
multitasking
interpersonal
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Customer Care Representative - Andover
Icp GroupProvide exceptional customer service and order processing for ICP Group.
Andover, MA
12 days ago
Office Full-Time
returns processing
marketing materials
account management
communication
customer service
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Customer Care Representative - Andover
Icp GroupProvide customer service, order entry, and support marketing for ICP Group's coatings business.
Andover, MA
12 days ago
Office Full-Time
return processing
marketing collateral
account management
communication
customer service
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