Complaint Coordinator

Overview

Manage and track customer complaints, maintain records, and generate Excel reports.

Key Responsibilities

• complaint tracking
• excel analysis
• report generation
• issue investigation
• stakeholder communication
• record keeping

Tasks

-Communicate with internal and external stakeholders to follow up on complaint status and resolution. -Support document handling and administrative tasks as needed. -Assist with product return coordination related to complaints. -Receive, log, and track customer complaints in internal systems. -Use Excel to organize, sort, and analyze complaint data. -Generate reports and summaries for internal teams using Excel tools such as Pivot Tables and filters. -Coordinate complaint investigations by gathering information from various departments. -Collaborate with other departments to resolve issues and improve processes. -Maintain up-to-date tracking logs and ensure documentation is audit-ready. -Maintain accurate and complete records of all complaint-related activities.

Requirements

• sap
• advanced excel
• outlook
• word
• high school
• 2+ years

What You Bring

-Experience with SAP or similar data systems is a plus. -High school diploma or equivalent required; associate degree preferred. -Strong attention to detail and organizational skills. -Proficient in Microsoft Outlook and Word. -Intermediate to advanced Excel skills (e.g., Pivot Tables, VLOOKUP, sorting/filtering data, formatting spreadsheets). -Prior experience in complaint handling or customer service is helpful. -Comfortable working in a structured, process-driven environment. -2+ years of administrative or data entry experience.

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Benefits

-Permanent, Full-Time

About Actalent

-Born in July 2021 by merging Aerotek’s engineering & sciences arm with EASi, Actalent emerged as a focused engineering-and-science partner. -Backed by Allegis Group, it drives scale and speed to market via contract, managed, and technical services. -Headquartered in Maryland with global reach, it deploys specialized teams across North America, Europe, and APAC on Fortune 500 projects. -Typical engagements span EV design, vaccine development, lab services, clinical research, and infrastructure systems. -Expertise covers a wide spectrum: aerospace, defense, healthcare, manufacturing, software systems, environmental and civil engineering.

Sector Specialisms