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Customer Liaison (Part time in Mill Valley)
California Closets
Assist customers, schedule appointments, and manage showroom duties at California Closets.
2d ago
Junior (1-3 years), Experienced (8-12 years)
Part Time
Richmond, CA
Office Full-Time
Company Size
2,937 Employees
Service Specialisms
Custom Closets
Garage Storage Systems
Home Office
Pantry
Murphy Bed
Entertainment Center
Library & Bookshelves
Sector Specialisms
Single-family homes
Multi-family homes
Senior housing
Professional office space
Luxury retailers
Education centers
Medical professionals
Role
What you would be doing
appointment scheduling
scheduling coordination
showroom maintenance
client greeting
administrative support
training support
- When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
- Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants.
- Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
- Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
- Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
- Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
- May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.
What you bring
cad
epicor
salesforce
associate degree
client service
self-starter
- Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
- Ability to provide an exceptional client experience aligned to the company values
- Associates Degree related to business administration / accounting from an accredited college or university preferred
- Calendar management / regional scheduling experience preferred
- 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
- Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
- Detail oriented, organized and time management skills
- PTO days, floating holidays, paid holidays, and sick days
- Grow your career with us – many promotional opportunities are available
- 401K retirement plan with company match
- Health insurance – Medical, Dental, and Vision
- 40 hours/week with overtime potential
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 1978
Year of Origin
The company began with an innovative idea for custom storage solutions in a college dorm room.
120+ Showrooms
North American Network
Expanding coast-to-coast, the company operates over 120 showrooms, showcasing its custom storage solutions.
VR Launched in 2017
Innovative Technology Adoption
Pioneered virtual reality visualization to help clientsPreview designs in real-life settings.
- Offers free consultations, 3D digital designs, in-house manufacturing, and installation—never subcontracted.
- Typical projects span walk-in closets, pantries, garage systems, home offices, Murphy beds, and entertainment centers.
- Serves both residential and commercial clients, including retail, offices, and specialized spaces like pantries and garages.
- Known for luxury customization—from integrated lighting and glass fronts to tailored hardware and finishes.
- A passion for design, craftsmanship, and innovation
- A commitment to exceeding client expectations
- A focus on creating personalized, high-quality solutions
- Collaboration and teamwork are integral to success
- An emphasis on providing outstanding customer service
- Respect for the environment and sustainability
By 2040
Net-Zero Goal
Aims to achieve net-zero emissions by a specific target year.
- Utilizes sustainable wood sourcing practices, such as using FSC-certified materials
- Committed to reducing waste, recycling materials, and increasing the efficiency of manufacturing processes
- Uses water-based, low-VOC finishes to reduce environmental impact
- Prioritizes energy-efficient manufacturing and shipping processes
- Committed to fostering an inclusive and diverse workplace.
- Gender-related statistics not publicly disclosed.
- Focus on equitable career growth opportunities for all employees.
- Supports women in leadership roles and increasing representation.
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