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Commercial Business Manager
Roto-Rooter Plumbing And Drain Service
Develop and expand commercial business opportunities for various lines of business, maintain customer relationships, and ensure job completion follow-up.
17d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Orlando, FL
Field
Company Size
2,300 Employees
Service Specialisms
Plumbing Services
Drain Cleaning
Water Damage Restoration
Sewer Services
Pipe Repair
Grease Trap Cleaning
Emergency Plumbing
Water Heater Services
Sector Specialisms
Residential
Commercial
Emergency Plumbing
Drain Cleaning
Water Damage
Water Heaters
Role
What you would be doing
client sales
sales strategy
market development
customer follow-up
work order processing
customer loyalty
The primary responsibilities of the Commercial Business Manager are to develop, maintain and expand business opportunities. Create new market share by selling and promoting all of our lines of business to prospective and existing commercial customers. Renew existing customer agreements. Establish call plans and customer follow-up strategies. All other duties as assigned.
- Sell plumbing, drain cleaning, industrial, excavation, water cleanup, and water quality services to business and industrial client base.
- Develop sales programs and strategies for client base.
- Develop and maintain an integrated business plan which illustrates local market opportunities and pull-through efforts for the branch.
- Conduct job completion follow-up with customers ensuring satisfactory completion of work.
- Process work orders and complete all paperwork in accordance with approved standardized procedures.
- Work closely with service technicians in the selling and estimating processes.
- Develop relationships with customers to build customer loyalty.
- Execute contracts on behalf of the company, observing company policy as to credit terms of sale.
- Handle customer questions, complaints, and praise.
- Establish and maintain access to accounts through account management by telephone and personal visits.
What you bring
customer base
management interface
market knowledge
Market Knowledge
- Understanding of the customer base for the type of work being managed.
- Ability to interface with restaurant management and apartment complex managers.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- customer relations background check
Company
Overview
1935
Year Established
The company was founded in 1935 and quickly became a household name in plumbing and drain services.
- Known for delivering reliable, 24/7 emergency plumbing and drain cleaning services across North America.
- Specializes in fixing blocked drains, plumbing repairs, and sewer cleaning for both homes and businesses.
- Services extend to maintenance, inspection, and water damage restoration, helping customers avoid costly issues.
- Experienced in handling projects for both small residential needs and large commercial systems.
- Operates with a fleet of technicians and equipment dedicated to providing fast, professional service.
- Recognized for its prompt response times and state-of-the-art diagnostic tools.
- Has expanded its reach through strategic franchising and partnerships across the U.S. and Canada.
- Offers cutting-edge technology for preventative maintenance, reducing future plumbing issues.
87%
Employee Satisfaction
Employees enjoy positive interactions with coworkers, fostering a pleasant work environment.
8‑hour days
Standard Work Schedule
A majority of employees work in a structured yet positive work environment, maintaining productivity and balance.
- Teamwork: coworkers contribute positively and support each other
- Professionalism and integrity expected in customer interactions
- Continuous learning: on‑site training and focus on improvement
- Career growth: opportunities to rise from sales to management roles
15,000 gal/year
Water Saved Per Family
Dual-flush toilets save up to 15,000 gallons of water annually per family.
36% reduction
Water Usage Reduction
The HydroClean valve reduces water consumption by up to 36%, contributing to significant water savings.
8,050 gal/year
Water Saved Annually
The HydroClean valve saves approximately 8,050 gallons of water each year, demonstrating strong water conservation efforts.
$58 saving
Annual Cost Savings
The HydroClean valve helps save approximately $58 annually through reduced water usage.
- Committed to conserving water and preventing sewage contamination
- Replaced standard parts with WaterSense-labeled green fixtures at equal or lower cost
- Offer WaterSense high-efficiency toilets (1.28 gpf), dual-flush toilets, low-flow showerheads, aerators
- Supports trenchless sewer replacement to protect landscaping and reduce disturbance
- Employee data on gender diversity not publicly disclosed
- No formal DEI strategy, goals or gender-based statistics available
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