AI and Digital Service Strategy Leader

Overview

Lead AI and digital strategy to innovate design, operations, and client services.

Key Responsibilities

• ai strategy
• predictive analytics
• digital tools
• data governance
• training programs
• client engagement

Tasks

-Collaborate with Marketing to develop thought leadership content and client-facing narratives on our digital capabilities. -Develop and lead the firm’s AI and digital strategy aligned with business goals and design excellence. -Champion a culture of digital fluency and experimentation across the firm. -Monitor usage, adoption, and ROI to ensure sustainable impact. -Leverage predictive analytics and machine learning to improve project performance, sustainability, and client outcomes. -Explore new revenue opportunities through digital advisory services, data-driven insights, or stand-alone digital offerings. -Develop training, storytelling, and internal programs to support adoption. -Partner with COO, IT, and Practice Leaders on phased rollouts of new tools and methods. -Identify opportunities to embed AI into design workflows, project delivery, and client engagement. -Collaborate with Practice Leaders to integrate digital tools into project phases from concept through construction administration. -Establish frameworks for data governance, collection, and visualization that support design decision-making. -Stay ahead of trends in AI, smart buildings, digital twins, and immersive technologies. -Develop or collaborate on messaging to our clients related to offerings and improvements -Identify related client goals/needs and strategic opportunities -Oversee the Data & Analytics team to support both internal initiatives and client-facing insights. -Pilot and scale AI-powered tools for design, documentation, visualization, simulation, and operational efficiency. -Represent NELSON in industry forums, client discussions, and strategic partnerships focused on AI and digital innovation. -Ensure ethical and responsible AI use aligned with industry standards and client expectations. -Establish clear success measures to track business, creative, and client impact. -Drive cultural adoption of digital practices through training, storytelling, and cross-functional collaboration.

Requirements

• generative design
• digital twins
• ai strategy
• change management
• 10+ years
• master's degree

What You Bring

-Deep understanding of emerging technologies including generative design, digital twins, visualization tools, predictive analytics, and immersive environments. -Proven track record building and scaling AI or digital programs in a professional services environment. -Experience with change management, training programs, and cultural adoption of new tools. -10+ years in digital transformation, AI strategy, or innovation leadership, preferably within architecture, design, construction, or related industries. -Strong communication and storytelling skills; ability to inspire both technical and non-technical audiences. -Think Boldly - Exude a passion for problem solving, creativity and curiosity in everything you do -Master’s degree in architecture, computer science, design technology, or a related field preferred. -Keep It Real - Communicate with empathy, transparency and respect to support each other in the pursuit of great work

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Benefits

-Professional Development including discretionary support and reimbursement for registrations, certifications, and membership to a professional organization -Wellness program with rewards for healthy activities -401(K) plan with company match -Flexible working schedules and work from home options based on client’s needs -Full health benefits including medical, dental, and vision -Opportunities for career advancement -Paid time off and holiday pay -Paid parental leave -Pet Insurance

About Nelson Worldwide

-Founded with a passion for blending creativity and functionality, this company has built a reputation for innovative design solutions. -The company works across diverse sectors, creating impactful environments for workplaces, residential spaces, and more. -They have been involved in numerous high-profile projects, including corporate offices, healthcare facilities, and mixed-use developments. -With a focus on collaboration and tailored solutions, they have earned recognition for transforming spaces to fit evolving business needs. -Their design process is deeply rooted in understanding client needs, ensuring that each project not only looks striking but serves a purpose. -The company's portfolio spans across the globe, showcasing a variety of spaces that elevate functionality and creativity. -The team is known for its hands-on approach to each project, blending innovative design with cutting-edge technology.

Sector Specialisms