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Care Access Navigator
Saint Anthony Hospital
Manages patient appointment communications, scheduling and portal engagement via MEDITECH.
2d ago
Junior (1-3 years)
Full Time
Chicago, IL
Onsite
Company Size
346 Employees
Service Specialisms
Healthcare Services
Emergency Care
Outpatient Services
Surgical Services
Cardiology
Orthopedics
Maternity Care
Laboratory Services
Sector Specialisms
Cardiology
Diabetes
Ear, Nose and Throat (ENT) / Otolaryngology
Family Practice
Gastroenterology
General Surgery
Gynecology
Internal Medicine
Role
What you would be doing
patient communication
meditech tracking
schedule management
issue escalation
data analysis
training support
- Manage two-way communications from Patient Connect, including appointment confirmations, cancellations, and rescheduling requests.
- Participates in staff meetings and or committees as required.
- Monitor and respond to patient inquiries via SMS and phone in a timely, professional manner.
- Use MEDITECH Expanse Patient Connect tools to track patient engagement metrics (confirmation rates, cancellations, no-shows).
- Participate in training initiatives to optimize the use of MEDITECH Expanse tools for patient engagement.
- Monitor no-show and late cancellation trends; identify barriers to attendance and provide support.
- Adjust provider schedules when cancellations or reschedules occur, releasing openings for other patients.
- Escalate technical or workflow issues to IT or Patient Access as needed.
- Collaborate with clinical and administrative staff to resolve scheduling conflicts or special requests.
- Assumes responsibility for knowing and maintaining established hospital and departmental objectives, policies/procedures including mission, vision and values as well as patient satisfaction levels and mechanisms to achieve the goals.
- Participates in performance activities including problem identification, data collection, solution selection, implementation and evaluation.
What you bring
high school
associate’s
microsoft office
problem solving
communication
1-2 years
- High school diploma or equivalent required; Associate’s degree in healthcare or related field preferred.
- Computer skills include Microsoft Office, Word, Excel and PowerPoint as well as database management.
- Problem solving—the individual identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully and maintains strict confidentiality.
- Communication—the individual speaks clearly and persuasively in positive or negative situations; able to produce written documents and communications that provide clear expression of ideas or goals; is able to actively listen to gain an understanding of a situation and respond accordingly.
- Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
- Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
- Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality; ability to edit work for spelling and grammar and presents numerical data effectively.
- Strong interpersonal and communication skills (verbal, written, digital).
- Demonstrates competence in care giving by listening with empathy and explaining things clearly.
- Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and accepts feedback on performance improvement.
- Interpersonal skills—the individual establishes relationships quickly with all levels of employees within the organizations serviced, is able to maintain strict confidentiality, is amendable to hear others' ideas and is flexible in determining new ways of completing tasks.
- Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently; able to effectively multi-task various projects simultaneously and complete each within suitable time frames.
- Minimum 1–2 years of experience in patient access, scheduling, call center, or customer service in a healthcare setting.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
Founded 1897
Year Founded
Established in 1897, the company has a long-standing presence in Chicago's healthcare community.
151 Beds
Beds Available
The hospital features 151 beds, providing comprehensive acute-care services to the community.
2019 Certification
Perinatal Certification Year
Recognized for its specialized perinatal care, achieving certification in 2019.
2018–19
Innovation Awards
Awarded for innovation in healthcare services during 2018 and 2019.
- Evolved from a local faith-based clinic into a full acute-care community hospital.
- Delivers high-quality, cost-effective services consistently ranking in Illinois’ top hospital percentiles.
- Offers Level I trauma, pediatric emergency care, stroke center, and primary stroke designations.
- Provides acute care, psychiatric inpatient/outpatient programs, dual-diagnosis support, prenatal education, and community wellness outreach.
- Specializes in emergency and trauma response, psychiatric and behavioral health, and comprehensive maternal and newborn care.
- Recognized as a community children’s hospital with expertise in perinatal care.
- Pioneers community wellness through social services, language access, and culturally tailored mental-health groups.
- Collaborates with medical schools and health systems, blending academic research with grassroots care.
- We don't turn away anyone, and we're very proud of that fact.
- Caring for all, regardless of financial status.
- Commitment to 'above‑and‑beyond effort … integral to treating the whole person.'
- Strong work ethic among employees and leadership team.
$150,000 Grant
Chicago Climate Grant
Funded the procurement of electric vehicles and charging stations for free patient transportation.
3 Electric Vehicles
Electric Fleet Deployment
Implemented Chicago's first hospital fleet for patient transport.
72.6% Capture Rate
Pulse Oximetry Sensors
Achieved a remanufacturing rate above the national average for medical devices.
500+ Hospitals
Sustainability Recognition
Named a Sustainability Champion in the Midwest region.
- Track air quality impacts from demolition and construction for the Focal Point Community Campus.
- Develop affordable housing, wellness, education, and sustainable community development across a 30-acre campus.
Charity Care Rises
$4.9M to $6M
Charity care funding increased significantly in fiscal year 2010, reflecting the organization's commitment to supporting vulnerable populations.
Community Benefits Grow
$15M to $18M
Total community benefits expanded by $3 million, indicating broader societal impact and support initiatives.
- We don't turn away anyone … even though our patients are among the poorest in the city and many are undocumented.
- Operates community wellness program: weekly family support groups, mental-health services, case management, healthcare-access assistance, free pregnancy testing—serving Back of the Yards, North Lawndale, Little Village, Brighton Park, Pilsen, etc.
- No publicly listed gender-related statistics or specific gender-diversity outcomes found.
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