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Services Coordinator I (Ira D. Hall Square)
Midpen Housing Corporation
Coordinates resident programs & outreach at new housing property.
6d ago
$26 - $29
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Sunnyvale, CA
Onsite
Company Size
500 Employees
Service Specialisms
Housing Development
Construction Management
Site Planning & Design
Entitlements
Community Outreach
Site Acquisition
Financing
Property Management
Sector Specialisms
Residential
Senior Housing
Supportive Housing
Farm Worker Housing
Transit-oriented development
Mixed-use development
Historic preservation and rehabilitation
Community-based partnerships
Role
What you would be doing
documentation
program delivery
resident engagement
tech tools
data reporting
partnership management
- Documentation: Prepares and submits required reports and documentation for internal and external stakeholders.
- Program Delivery: Implements onsite programs and ensures compliance with internal standards and regulations.
- Resident Engagement: Conducts needs assessments, responds to resident concerns, and supports property planning.
- Outreach & Marketing: Conducts door-to-door, phone, and email outreach to promote services to residents.
- Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to support interactions with peers and supervisor
- Program Efficacy and Efficiency: Facilitates the integration of the new residents into the community, ensuring that services and programs are effectively introduced and tailored to meet the needs of individuals as they settle in.
- Partnership Management: Engages with community partners, monitors service delivery, and supports partnership goals.
- Data & Reporting: Maintains accurate records and ensures timely reporting of service activities.
- Crisis Intervention: Assists with low to moderate crisis situations and follows mandated reporting procedures.
- Team Collaboration: Participates in meetings and events, communicates with supervisors, and fosters teamwork with property staff.
What you bring
high school
1 year
customer service
program coordination
problem solving
bilingual
- High School Diploma or GED and 1 year of experience and/or training in community development, social services, or related field; Progress towards a 2-year or 4-year college degree preferred.
- Minimum of one (1) year experience working in any of the following related areas:
- Ability to travel between properties
- Experience supporting program and service implementation and coordination
- Demonstrated customer service orientation and strong relationship and community-building skills to help new residents transition into their homes
- Must be available to work 9:00 AM - 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends required
- Strong attention to detail and organizational skills and demonstrated ability to work independently
- Solid judgment, discretion, and problem-solving skills when working with families and students
- Satisfactorily pass required background check
- Youth (5-12 age range) in a classroom or after school setting
- Experience collaborating with local service providers preferred
- Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; [some positions may also include "proficient in Spanish, Russian, Korean or Vietnamese" if required at a specific property] bilingual requirements are determined based on resident/property population and will be applied accordingly
- Dental, Vision, Life & Disability Insurance
- Paid Time Off
- Health Insurance
- EAP Program
- Company Holidays
- 403(b) Retirement Investment
- Paid Parental Leave
- Employee Education Reimbursement Program
- Older adults/elderly support and service
- Wellness Days
- FSA for Childcare, Medical, and Commuter Benefits
- Pet Insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must satisfactorily pass required background check.
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Company
Overview
1970
Year Founded
The company has been dedicated to affordable housing solutions for over five decades.
100+
Affordable Communities
Delivers impactful projects focused on affordability and sustainability across urban, suburban, and rural settings.
- Creates vibrant, affordable communities across California with a focus on sustainability.
- Collaborates with local governments, financial institutions, and community partners.
- Develops mixed-use, multi-family projects offering community spaces and essential services.
- Known for innovative green building practices and overcoming regulatory challenges.
- Integrity: We provide accurate, transparent and timely information, manage our company resources responsibly, and conduct all parts of our business ethically, honestly and fairly in an environment where authenticity is welcomed and affirmed.
- Collaboration: We work as a team that actively participates in open communication. We seek out, honor, listen to, and include a broad range of opinions, ideas and skill sets to achieve common goals.
- Accountability: We follow through in a timely manner on the commitments we make to one another, our partners, our residents and our communities. We take responsibility for – and learn from – our actions.
- Respect: We treat our employees, residents, vendors, partners, investors and the communities in which we work with dignity and compassion. We welcome a broad range of backgrounds, experiences, and perspectives, and we recognize and value the unique contributions that everyone makes in all areas of our work.
- Excellence: We strive for quality and professionalism and provide every individual with opportunities for success. We create an environment of belonging where we encourage learning and understanding, value input, inspire extraordinary work, and recognize results.
Zero Operating Emissions
All-Electric Showcase
Edwina Benner Plaza achieved zero operating emissions through rooftop solar, renewable energy sourcing, and electric heating systems.
50% Rooftop Solar
Net-Zero Energy/Carbon
Sunnyvale Edwina Benner Plaza uses rooftop solar to cover half its energy needs, complemented by efficient heating systems.
33.5% Energy Code Exceedance
LEED Platinum Achievement
Sequoia Belle Haven's redesign significantly exceeded California's energy standards with advanced energy-efficient features.
3,000 Sustainable Homes
Five-Year Goal
Strategic plan aims to build 3,000 environmentally sustainable homes by 2025.
- All new construction incorporates environmentally-friendly design and materials that exceed California’s energy codes.
- Drought-resistant landscaping and continual investment in energy-efficient upgrades and renovations across existing properties.
- Multiple communities have LEED and GreenPoint Rated certifications: Station Center (LEED Platinum), Sequoia Belle Haven (LEED Platinum), Main Street Village (GreenPoint 212+), Kottinger Gardens (LEED award), Half Moon Village (Sustainable San Mateo Award), Edwina Benner Plaza (All-Electric Showcase).
- Sequoia Belle Haven redevelopment employs photovoltaic panels, high-efficiency windows, solar hot water, Energy Star appliances, and drought-tolerant landscaping.
- Secured $40.9M from California’s Affordable Housing & Sustainable Communities programs for transit-oriented projects reducing greenhouse gases.
10% More Likely
Staff Engagement
Staff participating in DEIB activities are more likely to rate the organization as a great place to work.
- Vision: integrate Diversity, Equity, Inclusion and Belonging into every area of the organization—within our communities, in our offices, and everywhere in between.
- Approach: seek out and address inequities, work with community partners and foster a culture prioritizing inclusion and belonging.
- DEIB Strategic Framework covers Communication/Engagement & Culture, Residents & Communities, Leadership Development, Education & Learning, and Retention & Talent Acquisition.
- Established Collective Voices for Equity Council in 2019; Board Equity & Inclusion Committee formed in May 2023 with Equity & Inclusion Charter finalized in 2024.
- Values Contracting/Supplier Diversity program to reflect DEIB principles in procurement and contracting.
- Hired first DEIB executive in spring 2022 reporting to CEO; infrastructure and engagement established for integration of DEIB initiatives.
- Board, Stewardship team, Leadership team and People managers gender and BIPOC breakdowns (2024) included in DEIB report.
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