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Concierge - Luxury
Related Management Company
Innovative global real estate developer managing development, operations, construction and investment.
Provide concierge services, managing front desk, resident/guest needs, and building operations.
7d ago
$24 - $27
Entry-level, Junior (1-3 years)
Full Time
San Francisco, CA
Onsite
Company Size
4,000 Employees
Service Specialisms
Property Management
Real Estate Development
Construction
Investment Management
Design
Architecture
Urban Planning
Property Leasing
Sector Specialisms
No specialisms available
Role
What you would be doing
visitor management
package logging
lobby monitoring
digital systems
emergency protocols
vendor tracking
Keep the lobby area clean, calm, and welcoming
Welcome prospective residents and notify the leasing team
Take on special assignments and model emotional intelligence
Provide brochures or contact info and maintain a helpful presence
Notify management of any unscheduled activity
Announce visitors and manage deliveries with care
Support accurate resident preferences and visitor tracking
Support leasing tours and events with a polished front desk presence
Assist with in-the-moment service needs and escalate when necessary
Maintain bulletin boards, support community events, and share local recommendations
Join daily huddles and support team updates
Check lobby lighting, scent, music, and overall presentation throughout your shift
Respond calmly and appropriately to safety concerns
Track vendor and contractor entries and exits
Prepare elevators and common areas for scheduled move-ins or move-outs
Follow emergency protocols and respond calmly
Greet residents and guests warmly and professionally
Monitor building cameras and visitor logs
Keep the front desk organized and presentable
Ensure transitions are smooth and welcoming
Help manage package room and amenity reservations
Ensure follow-up on issues to confirm resident satisfaction
Receive and log packages using digital systems
What you bring
high school
crms
customer service
communication
physical
personalization
Remember resident preferences and deliver personalized service moments
Polished communication and a professional, composed demeanor
Ability to lift up to 50 lbs and remain on your feet for long periods
High school diploma or equivalent required
Basic comfort with digital tools (e.g., delivery logs, CRMs)
Strong customer service or hospitality experience
Benefits
Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
with an annual bonus that is tied to performance
Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!
Lots of paid time off (19+ days!) – we value your life outside of work.
Flexibility for weekend, evening, or holiday shifts as needed
Mental health resources – such as counseling are available to our team members.
$24.00 - $27.00 / hour
Fertility benefits – such as surrogacy, adoption assistance and more!
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