Account Manager, SMB

Description

• Manage renewal cycles end-to-end, including pricing, negotiation, and contracting.
• Sitemate builds best in class software products for the built world.
• Collaborate with, SMB Customer Success Managers, SMB Account Executives and Product teams to provide feedback on customer needs and product adoption.
• Balancing a relatively high-volume portfolio (200 accounts) in a fact paced SMB velocity environment while maintaining enough depth to spot and advance meaningful expansion opportunities.
• Prioritise accounts and organise your calendar to balance long-term expansion plays with short-term commercial activities.
• Maintain accurate CRM hygiene, pipeline updates, and forecasting across all open opportunities.
• Navigating stakeholders within construction and engineering clients, where decision cycles can be long, informal, or influenced by non-technical factors.
• Our first product - Dashpivot, is a platform where industrial style companies streamline and standardise their processes in a new digital format. This enables them to complete and track work in the field on a mobile or tablet, and automate repetitive tasks and tracking through automated workflows and real-time analytics.
• Prospect within a ~200-account book by booking discovery conversations and identifying upsell / cross-sell opportunities.
• Run structured account review meetings with SMB customers to uncover workflow gaps and position relevant product use cases.
• Check out Sitemate’s team at the offsite: Sitemate Offsite 2022, Sitemate Offsite 2023, Sitemate Offsite 2024
• "Hunting" and prioritising within 200 accounts to book in account review meetings to search for opportunities Timing commercial conversations appropriately, ensuring opportunities are pursued when customers are genuinely ready.
• Partner closely with CSMs to stay across customer context, risks and timing to align commercial plays with customer readiness.
• Driving commercial outcomes in accounts where budget constraints, legacy tools, or competing priorities can slow momentum or stall deals.

Requirements

• Someone who prefers a steady, account-management-style role focused on long-term relationship building rather than fast-moving new business sales.
• A proactive operator who’s comfortable running multiple deal cycles at once across 200 accounts and knows how to create momentum with busy operational stakeholders.
• Anyone who relies heavily on high-intent leads and isn’t comfortable driving proactive outreach, structured follow-up, or creating momentum with lower-intent prospects.
• Someone who collaborates well with CSMs and cross-functional teams, but ultimately enjoys owning a revenue number and being accountable for results.
• Someone who sees “commercial” as purely transactional and isn’t motivated by understanding customer value drivers to position meaningful, outcomes-led upsell opportunities.
• Someone who thrives in a fast paced environment and loves uncovering, shaping, and delivering customer value.

Benefits

• You will have a high degree of autonomy, as the focus is on outcomes and not hours. If you want to block off a few hours to run a personal errand - no worries. If you want to block off an hour to pick up the kids from school - no worries. No one will be monitoring your time.
• Base Salary: AU$98,000-AU$112,000 (incl. Super)
• We are constantly working to minimise the number of group meetings - daily check ins are all done asynchronously (in your own time) each morning. But spontaneous 1:1s or small sessions are strongly encouraged!
• We place an extremely high value on your time - you won’t be spending your days wasting time on fighting internal systems, botched together spreadsheet processes or doing data entry.
• G2 Crowd
• You will be remunerated based on your performance. If you are performing well, you won’t need to wait 3 years or have to find better offers elsewhere to receive an increase to your remuneration. 7 out of the last 10 remuneration increases for Sitemate team members have been made pro-actively by management, without the individual needing to even raise the topic of remuneration.
• You will have 20 days PTO, as well as paid compassionate & bereavement leave, sick & carer’s leave, and the ability to work from anywhere for a few weeks per year.
• You will have visibility into the standardised career development plan for your role, and access to a professional learning and development budget.
• Sitemate has grown from 5 employees in 2018 to 150+, and we’re moving into the next stage of growth! We have a product that customers are strongly engaged with, and every month we get 1000s of new leads in our core/target regions with 0 cold calling and limited marketing spend (made possible by strong word-of-mouth and organic marketing efforts).
• Commission: AU$42,000-AU$48,000
• 2023 Podcast: Listen to CMO Lance Hodgson’s tips on how to supercharge your career
• We are very transparent - monthly allhands meetings provide the team with direct insight into team updates, customer stories, hiring plans and key metrics (NPS, Revenue, Financial Performance). During this allhands meeting we also hear one ‘life story’ from one of our team each month - learning about different countries and cultures around the world.
• You will get equity options and ownership in Sitemate on a standard vesting schedule. See here for a general overview of how this works.
• You will have a core and close team around you, but you will also be exposed to and working directly with multiple departments - engineering, product, design, marketing, sales and customer success.
• OTE Remuneration: AU$140,000-AU$160,000 (incl. Super)
• You will get additional benefits and support as parents - with paid leave for both primary (min. 16 weeks) and secondary carers (min. 6 weeks) including adoption, as well as support and leave for the tragic circumstances of stillbirth or miscarriage.
• You will get a laptop and a budget to set up your home office.
• Our Sydney office in Haymarket has fantastic on-site facilities including a rooftop garden, wellness centre, showers and cycle storage. The transport connections are excellent. Every Monday, the team enjoys a catered lunch together from one of the many nearby options.

Training + Development

Interview process

Visa Sponsorship

Security clearance