Key Account Manager

Description

• Lead internal cadence meetings to track performance, escalate blockers, and ensure alignment across delivery teams.
• Act as the voice of the customer internally, advocating for their needs while balancing commercial outcomes.
• Identify and pursue opportunities to cross-sell and up-sell products and services to existing Retailers.
• Ensure delivery of contracted services and programs, proactively managing risks and resolving issues.
• Drive improvements in customer profitability through tailored commercial strategies, pricing optimisation, and cost-to-serve reduction initiatives.
• Build and maintain trusted relationships across multiple levels and functions within the Retailer’s organisation.
• Promote a safe and healthy work environment and contribute to the continual improvement in quality and performance at Intellihub by complying with all relevant policies and procedures.
• Collaborate with Product and Operational teams to co-create value propositions and experiences that resonate with Retailer needs.
• Develop and execute strategic account plans that align with both the Retailer’s and our business objectives.
• Oversee the preparation and delivery of proposals, presentations, and performance reviews with Retailers.

Requirements

• Experience driving account growth through strategic, solutions-based selling
• Proactive problem solver with a solutions mindset
• Own, and have complete knowledge of the Retailer contract to ensure all required contracted deliverables are provided in the times stipulated.
• 5+ years in a similar role within energy or a complex, regulated services environment
• Deeply customer-focused with a commercial lens
• Knowledge of customer lifecycle management (onboarding, retention, expansion)
• Commercial acumen with ability to interpret financials and develop growth strategies
• Adaptable and comfortable with change
• Proven success in key account or client relationship management, ideally B2B
• Proficient in CRM tools (Microsoft Dynamics preferred), Power BI, and MS Office
• Trusted relationship builder with strong influencing skills
• Clear communicator, confident presenting to senior stakeholders
• Tertiary qualifications in Business, Commerce, Marketing or related field (preferred)
• Strong understanding of contract management and SLAs

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance