Solutions Engineer, ESS - Mexico

Overview

Provide pre-sales technical support and manage ESS solutions for customers.

Key Responsibilities

• pre‑sales support
• technical documentation
• design planning
• product liaison
• field testing
• customer engagement

Tasks

-Leading and collaborating closely with Product Management on broad based technical tools and training and drive adoption through the sales team, partners and distributors -Pre-sales technical support for customer account engagements including the development of documentation/best practices and training to ensure a high-quality design and minimal post sales technical support issues -Pre-sales technical support for utility scale and commercial business and projects/deals and customized/unique design support to ensure Gotion design win and high-quality designs that save our customers capital and labor costs -Pre- and post-sales management of technical account engagements as a key member of the sales team to ensure that comprehensive design, installation and operational plans are developed and communicated to drive successful ESS solution adoption and on-going business growth and loyalty -Working closely with sales team to determine appropriate prioritization of account/project opportunities relative to available technical resources and ensure close coordination and communication with the customer -Acting as sales focal point for input/feedback into product management on major product and technical issues and recommended solutions -Working with the Sales Managers to deliver the highest level of quality field/customer technical support, enabling account and project wins and ensuring highest levels of customer support -Close cooperation and alignment with Customer Support to enable a closed loop system on key/top technical and product related issues and ensure high levels of customer satisfaction, especially with top area installer accounts -Development of technical documentation to support portfolio of ESS products including technical specifications, manuals, safety certifications, and technical diligence proposals -Leading and managing tasks in the technical pipeline to ensure that all identified/qualified projects get the proper and appropriate level of pre-sales design and technical support -Working with China based R&D, design and pre-sales technical support process to ensure proactive participation with technical teams on test requirements, procedures, and plans to ensure ESS products are prepared and positioned to 'win' the business -Managing closed loop process with product management, customer support and sales on all field pre-sales related topics and issues -Coordination of field testing and feedback collection for new hardware and software -Lead engagement with customers on application of ESS systems and with evaluation and teaming with partners for balance of system equipment providers, software/EMS integration and EPC.

Requirements

• 3+ years
• bsee
• pre‑sales
• communication
• networking
• product management

What You Bring

-3+ year of experience in ESS engineering/design technical pre-sales support and project management -Ability and willingness to travel locally, domestically and at times internationally。 -BSEE, BSME or MS preferred -Ability to effectively communicate complex technical subject matter with external partners and customers -Strong networking and communication expertise -Strong engagement and feedback/input to Research and Development and Product Management teams on identified product/technical issues identified along with recommendations for product improvements. Ability to lead product management and development of broad-based market training and tools that address best practices and requirements (e.g. standard and technical business tools)

People Also Searched For

About Gotion Inc.

-Founded in 2006 in Hefei, it has grown from a China-based lithium‑battery maker into a global energy-tech innovator. -Publicly listed on the Shenzhen Stock Exchange in 2015, it later attracted Volkswagen as its largest shareholder. -It engineers and manufactures lithium‑iron‑phosphate (LFP) and nickel‑cobalt‑manganese (NCM) cells, modules, packs, and battery management systems. -Projects span gigafactories worldwide, including major sites in China, Europe, North America, and a giga‑factory in Morocco. -Typical clients include OEMs for passenger, commercial, and special‑purpose EVs, plus utility‑scale energy storage projects. -Unique edge includes full vertical integration—from raw material mining through recycling—plus breakthrough technologies like ‘Gemstone’ solid‑state batteries.

Sector Specialisms