Inside Sales Representative

Overview

Handle customer quotes, orders, and support inside sales for fastener products.

Key Responsibilities

• order entry
• quote generation
• delivery coordination
• inventory coordination
• report review
• backend support

Tasks

In this position, you’ll support both individual customers and the Outside Sales team—managing quotes, orders, and day-to-day customer service that keeps projects on track and clients coming back. -Handling walk-in sales and guiding customers through product selections -Collaborating with warehouse and inventory teams to ensure stock levels meet demand -Maintaining a clean and professional showroom and promoting featured products -Addressing and resolving customer issues proactively and professionally -Entering and processing orders with precision and speed -Supporting the Outside Sales team by managing backend processes and customer follow-ups -Preparing and sending product samples, catalogs, and credit applications -Coordinating delivery schedules and providing updates to customers -Pulling counter orders as needed to ensure timely customer service -Working closely with the Branch Operations Manager and sales staff daily -Providing timely and accurate customer quotes via phone, email, and in-person inquiries -Reviewing open sales reports and ensuring data integrity

Requirements

• microsoft office
• csd
• high school
• associate degree
• 3+ years
• problem solving

What You Bring

High School Diploma or GED Associate’s degree in business, sales, or related field 3+ years in inside sales or similar position 1+ year in customer service or related position -Proficient in Microsoft Office Suite -Ability to learn and operate company software, including CSD -Customer-centric mindset with a commitment to delivering on promises -Excellent communication skills, written and verbal -Strong multitasking and time management skills -A collaborative mindset with strong problem-solving abilities

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Benefits

-Professional development through training and industry events -Paid holidays starting Day 1 -Medical, Dental, and Vision Insurance -Company-paid short-term disability and life insurance -Safe Harbor 401(k) with automatic employer contributions

About Triangle Fastener Corporation

-Specialises in metal‑roofing, flat‑roofing, post‑frame, drywall, acoustical trades and related fastening systems. -Offers job‑site technical support, inventory management and delivery programs to streamline contractor operations. -Developed proprietary product lines like Concealor, Blazer and APS500, alongside patented fastening innovations. -Acquired Pro Fastening Systems in 2024 to strengthen presence in the Midwest with added branches and expertise. -Maintains an extensive online resource library—including technical guides, installation tips, PDF catalogs and product videos.

Sector Specialisms