Embedded Customer Account Manager at Intellihub Group in Melbourne, Victoria, Australia | Kablio

Role

Description

billing accuracy

growth opportunities

customer management

issue resolution

forecast reporting

data quality

Oversee month‑end billing to ensure accuracy
Identify and convert growth opportunities, supporting trials, commercial engagement, and contracting activities
Manage customer relationships to grow share, minimise churn, and meet agreed KPIs
Promote a safe, healthy work environment and drive continuous improvement across quality and performance
Work with customers to identify growth opportunities, act on feedback, and expand offerings beyond core metering
Respond quickly to day‑to‑day issues, ensuring first‑time resolution
Collaborate with operations, scheduling, and delivery teams to ensure smooth, timely service and proactive issue management
Develop forecasts and provide accurate reporting and performance metrics
Onboard customers effectively, ensuring accurate setup, training, and support
Partner with data quality teams to guarantee accurate, on‑time information for customers

Requirements

customer focus

problem solving

organisational

commercial acumen

leadership

account management

Highly customer focussed, ensuring issues are managed proactively and quickly when they arise.
Can demonstrate excellent problem analysis and problem-solving skills.
Strong organisational skills
Strong commercial acumen.
Strong people leadership and development skills.
Proven experience in managing the end-to-end journey with an ability to strongly influence others to support you in delivering an outstanding experience at every touch point.
Self-confident with high level of personal impact.
3+ years proven experience in customer account management – finding, onboarding, managing day to day to grow share and minimise churn.
Can demonstrate the ability to remain calm, tolerant, and professional in a stressful and demanding environment.
Highly proactive, tenacious, adaptable, and resilient.
Numerate / able to produce statistics and business reports for internal and external use.
Excellent written, verbal communication skills.
Tertiary qualifications in Business, Sales, Marketing or a related field.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

2.8M Smart Meters

Smart Meters Under Management

Oversees a vast network of smart meters, enabling comprehensive energy monitoring and control.

40K+ Monthly

Smart Meter Installations

Deploys smart meter systems at an exceptional rate of over 40,000 per month.

A$1.45B Green Loan

Groundbreaking Green Funding

Secured a landmark green loan to support expansion and sustainable growth.

20K+ Pools

Smart Pool Controls

Manages energy consumption for thousands of pools through innovative smart controls.

Born in 2018 from merging Intellihub and Acumen, later bolstered by Metrix in NZ, it quickly became ANZ’s smart energy backbone.
Backed equally by Pacific Equity Partners and Brookfield.
Offers a unified ecosystem integrating hardware, field services, data analytics, and financing to drive smarter energy use.
Controls behind-the-meter devices like EV chargers and pool pumps.

Culture + Values

Innovation is at the heart of everything we do.
Safety is our priority in every aspect of our operations.
We embrace sustainability and work towards cleaner, greener energy solutions.
Customer-centric approach with a focus on providing exceptional service.
Collaboration and teamwork are key to delivering the best outcomes.
We are agile and adaptive to change, constantly seeking improvement.

Environment + Sustainability

Net Zero by 2050

Net Zero Target

The company is committed to achieving net zero emissions by 2050, reflecting a long-term environmental goal.

Investing in renewable energy technologies and solutions.
Implementing energy-efficient practices across all operations.
Working with stakeholders to promote sustainable energy use and practices.
Focusing on carbon reduction and sustainable resource management.

Inclusion & Diversity

Focus on gender equality with initiatives aimed at improving gender balance.
Striving for increased representation of women in leadership roles.
Committed to providing equal opportunities for all employees.

Articles

About Us

Careers

Sustainability

Role

Description

billing accuracy

growth opportunities

customer management

issue resolution

forecast reporting

data quality

Oversee month‑end billing to ensure accuracy
Identify and convert growth opportunities, supporting trials, commercial engagement, and contracting activities
Manage customer relationships to grow share, minimise churn, and meet agreed KPIs
Promote a safe, healthy work environment and drive continuous improvement across quality and performance
Work with customers to identify growth opportunities, act on feedback, and expand offerings beyond core metering
Respond quickly to day‑to‑day issues, ensuring first‑time resolution
Collaborate with operations, scheduling, and delivery teams to ensure smooth, timely service and proactive issue management
Develop forecasts and provide accurate reporting and performance metrics
Onboard customers effectively, ensuring accurate setup, training, and support
Partner with data quality teams to guarantee accurate, on‑time information for customers

Requirements

customer focus

problem solving

organisational

commercial acumen

leadership

account management

Highly customer focussed, ensuring issues are managed proactively and quickly when they arise.
Can demonstrate excellent problem analysis and problem-solving skills.
Strong organisational skills
Strong commercial acumen.
Strong people leadership and development skills.
Proven experience in managing the end-to-end journey with an ability to strongly influence others to support you in delivering an outstanding experience at every touch point.
Self-confident with high level of personal impact.
3+ years proven experience in customer account management – finding, onboarding, managing day to day to grow share and minimise churn.
Can demonstrate the ability to remain calm, tolerant, and professional in a stressful and demanding environment.
Highly proactive, tenacious, adaptable, and resilient.
Numerate / able to produce statistics and business reports for internal and external use.
Excellent written, verbal communication skills.
Tertiary qualifications in Business, Sales, Marketing or a related field.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found