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Welcome Desk - Program Assisstant
La Family Housing
Admin support at welcome desk: greet guests, handle referrals, schedule, mail, supplies
7d ago
Junior (1-3 years)
Full Time
Los Angeles, CA
Onsite
Company Size
58 Employees
Service Specialisms
Employment support
Financial literacy
Educational opportunities
Substance addiction and health treatment
Youth programs
Case management
Benefits application assistance
Emergency shelters
Sector Specialisms
Residential
Affordable housing
Supportive housing
Role
What you would be doing
package handling
guest check‑in
stakeholder coordination
hipaa compliance
appointment scheduling
document management
- Sorts, tracks, delivers packages to campus-based staff and storage rooms and delivers to satellite sites as needed
- Ensures welcome desk, service center and intake rooms are prepared for participant and staff use
- Coordinates with internal and external stakeholders to ensure all guests needs are addressed to our best ability
- Welcomes, triages, checks in and guides guests arriving to LAFH service centers at The Campus
- Collaborates with cross departmental teams and security
- Maintain and execute confidential information according to HIPAA standards
- Receives online and phone referrals. Schedules appointments to meet with appropriate LAFH staff
- Facilitates receiving, tracking and mail pick up for participants and delivering mail to sites
- Provides crisis intervention and de-escalation
- Creates a welcoming and engaging environment for all guests
- Stocks LAFH programs messaging materials, resources guides, program guides
- Answers welcome desks phone lines
- Stocks basic needs supplies and food for participants coming to service center
- Completes administrative tasks such as creating agendas, memos, copies, fax, scan and uploading documents etc. as directed by supervisor
What you bring
excel
zoom
bilingual
cpr
organizational
communication
- Typing, numeric keypad, and computer skills (e.g. Excel, Word, Zoom, web-based scheduling software)
- Fluent in English required; bilingual in Spanish preferred
- At least one (1) year of administrative/clerical experience
- Ability to pass post-offer Tuberculosis (TB) clearances
- Ability to work a 9/80 work schedule
- Strong organizational skills
- Obtain and maintain CPR/First Aid Certification
- Ability to manage time effectively and meet deadlines
- Ability to work a flexible work schedule, including evenings and weekends as needed
- Excellent verbal and written communication skills
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- post‑offer tuberculosis (tb) clearance required
- conditional offer subject to background check per california fair chance act
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Company
Overview
1983
Year Established
The organization was founded in Los Angeles to address homelessness.
30
Properties Managed
They develop and manage properties offering various types of housing support.
$19M
Annual Budget
The organization operates an annual budget to blend real estate with social services.
103
Affordable Units
Sun Commons offers 103 units of affordable and supportive housing in Sun Valley.
- It expanded from outreach programs to developing and managing properties offering interim, affordable, and supportive housing.
- Its projects span short-term shelters, transitional apartments, and long-term supportive communities for families, individuals, and veterans.
- The organization integrates housing with wrap-around case management, job assistance, health services, and more to ensure lasting stability.
- A standout is ‘The Irmas Family Campus’, a purpose-built administrative and service hub designed to centralize client support.
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