Workplace Experience Coordinator

Overview

Coordinates services, vendors, and facility support to improve workplace experience.

Key Responsibilities

• repair identification
• vendor management
• service dispatch
• space readiness
• occupant relations
• concierge service

Tasks

-Proactively identify needed repairs, maintenance, or updates required in the workplace. -Assists in preparing vendor service contracts, preparing and obtaining vendor bids for special work and/or services. -Acts as a first point of contact for service calls, requests and issues. Directs service requests to the appropriate staff or contract service for resolution including engineering, maintenance, cleaning, mechanical and vendors. -Assists with general administrative tasks as assigned including filing, written correspondence especially to occupants, ordering supplies, computer and data entry work, preparing spreadsheets and reports, greeting visitors and tenants, and logging and dispatching tenant service calls. -Provide occupants with information regarding the work environment and support existing and transitioning occupants within the workplace environment. This includes supporting protocols, culture, & etiquette. -Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are occupant ready. -Is the key on-site support staff for user and occupant relations. Must diligently support and maintain good working relationships with users, stakeholders and vendors. -Assist the Workplace Experience Manager to ensure complaints, questions, concerns and suggestions are addressed and conduct follow-up, if needed. -Other assigned duties may include backup for card key programming and data entry, coordination of fire safety meetings and drills, updating and maintaining emergency manuals, maintaining training records, and retention of forms and certificates -Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience. -Collaborate with the Workplace Experience Manager and stakeholders to obtain Voice of the Customer data to capture service needs. -Communicate required information to employees, executives, facilities management, landlord, and Cushman & Wakefield account management, as needed. -Implement building initiatives designed to create connections between occupants and share information regarding local attractions, events (concerts, theater, sporting events, special events, etc.), and news (road closures, traffic patterns, weather issues, etc.).Act as a hospitality concierge to visitors, leading building tours, coordinating food orders, providing local information, and regularly checking to ensure they have everything they require for a productive and comfortable visit. -Assist the Workplace Experience Manager to provide "White Glove" service to Executives by meeting/greeting executive visitors to the assigned floor / area and escorting them to their destination and ensuring prompt and efficient follow up on any issues/ requests.

Requirements

• microsoft office
• degree
• customer service
• problem solving
• communication
• conflict management

What You Bring

-Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy -Detail oriented, confident, self-starter with exceptional organizational skills -Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required -Must be able to work independently, multi-task and to prioritize work requests. -Must have strong verbal and written communication skills -Conflict management skills with ability to work under pressure, while acting in a calm manner -1-2 years customer service experience or hospitality experience, preferably from hotel or conference services background; or commercial high-rise, campus environment, and/or property portfolio management experience. -Four-year college/university degree or a minimum of 2-3 years of equivalent work experience if no degree -Problem Solving/Analysis Comfortable interacting with individuals at all levels

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About Cushman & Wakefield

-With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight. -Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management. -The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare. -A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.

Sector Specialisms