Service Coordinator

Overview

Coordinate and dispatch service activities, schedule techs, and manage customer service.

Key Responsibilities

• dispatch calls
• schedule board
• purchase orders
• service tracking
• preventative maintenance
• customer communication

Tasks

-Respond to customer inquiries and resolve or escalate customer concerns or complaints, as appropriate. -Maintain the Graphical Schedule Board for assigned Service teams. Enter appointments for all technician activity. Maintain a 2-week look-ahead schedule for confirmed and unconfirmed work. Close out appointments for work completed. -Dispatch service calls in a timely manner. Inform customers of ETAs and notify promptly of any delays, as they occur. -Assist with managing the defect warranty process, ordering parts, maintaining sufficient inventory, scheduling, billing, and other duties as needed. -Issue purchase orders (POs) and enter data into system accordingly. Track/resolve open POs. Coordinate with Accounting through doc-link system. -Prioritize service calls. Determine the needs of the customer and match to an appropriately-skilled technician. -Collect pertinent account information from new/pending customers for credit verifications/approvals. -Regularly monitor reports on open POs, open/complete service calls, and PM schedule and profitability. -Process incoming field paperwork from assigned Service teams, including work orders, JHAs, payroll, extra work authorizations, inspection sheets, expense reports and vendor invoices. -Track daily progress of service calls. -Facilitate and maintain a cohesive and respectful work environment. -Properly schedule and document all daily service activities for assigned Service teams. -Collect daily technician timecards. Review each for accuracy and promptly enter information into system. -Enter service requests, received via phone, fax and email, into system. Ensure each customer’s account information is correctly entered and updated. -Assist with scheduling preventative maintenance calls per customer’s scope of service and as directed by Service team supervisor. -Communicate with customers to ensure work performed meets or exceeds their expectations. Arrange follow-up visits, as necessary. -Meet with assigned Service team supervisors weekly. Identify and coordinate upcoming work, through to completion.

Requirements

• ms office
• wennsoft
• osha
• high school
• problem solving
• customer service

What You Bring

-Strong organizational and problem solving skills -5+ years of progressive experience in dispatch, administration, and customer service -Excellent motivational and team-building qualities -Thorough understanding of business/industry practices, standards and processes -Advanced computer skills (MS Office); WennSoft experience a plus -Must be detail-oriented and adept at multi-tasking -Outstanding customer service skills and the ability to handle multiple demands calmly and politely -Thorough understanding of and respect for safety and OSHA rules and regulations -Strong written and verbal communication skills -High school diploma or equivalent

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Benefits

-Wellness benefits -Paid parental leave -Term life, AD&D insurance, and voluntary life insurance -Paid holidays, vacation, and personal time -Pre-tax flexible spending plans (health and dependent care) -Training/professional development opportunities and company-paid memberships for professional associations and licenses -Medical, dental, and vision insurance (100% paid for employee) -Disability income protection insurance -Annual bonus program based upon performance, achievement, and company profitability -401(k) plan with 50% company match (no cap) and immediate 100% vesting

About Southland Industries

-Delivers engineering, construction, service, and energy solutions across complex building lifecycles. -Works on high‑profile projects—from airports and sports arenas to hospitals and advanced technology facilities. -Known for tackling intricate MEP challenges with prefabrication, modular systems, and cutting‑edge controls. -Typical projects include airport baggage systems, elite sports venues, healthcare campuses, and biotech labs. -Stands out for its seamless ‘one‑company’ national model that leverages cross‑country expertise. -Combines bold problem‑solving and craftsmanship to create future‑ready, efficient built environments.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship offered.

Security Clearance

-drug test, background check, and professional reference checks are required. -motor vehicle record (mvr) check required for positions involving driving.