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ICMS Case Manager
Linc Housing
Provide intensive case management to formerly homeless individuals, veterans and families.
8d ago
$23 - $32
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Los Angeles, CA
Onsite
Company Size
99 Employees
Service Specialisms
New Construction
Acquisition & Preservation
Supportive Housing
Community Development
Sector Specialisms
Affordable Housing
Supportive Housing
Residential
Senior Housing
Special Needs Housing
Community Building
Homelessness Crisis Intervention
Environmental Sustainability
Role
What you would be doing
case management
crisis intervention
data reporting
program coordination
community partnerships
flexible scheduling
- Provide coverage for programs which occur occasionally during evening and weekend hours.
- Formulate a plan of intervention acceptable for the resident; proactively facilitate adjustment in the care plan or services when necessary to promote enhanced outcomes.
- Develop and maintain rapport with community; establish connections to mental health, substance abuse, employment, health, housing retention and other needed services.
- Communicate via email, telephone and in writing on a frequent basis.
- Work a flexible schedule, including evenings and weekends; travel to sites up to 50% of the time.
- Attend scheduled team meetings and trainings.
- Provide services with dignity and in a non-judgmental manner.
- Attending local appointments with clients may be required.
- Provide interventions and crisis management services as needed.
- Provide strength-based case management and service coordination services designed to assist with reaching treatment plan goals.
- While performing the duties of this job, the employee is frequently required to stand, walk, reach with arms and hands, climb, balance, twist, lean, move form on location to another, stoop, kneel, crouch or crawl and sit and use a keyboard.
- Assist with paperwork required for lease up process.
- Manage multiple priorities in a fast-paced environment.
- Learn and maintain knowledge of community agencies and procedures, along with any modifications to those procedures.
- Work closely with referring agencies such as the VA and local Housing Authorities.
- Implementation of housing first principles in provision of services with motivational interviewing, critical time intervention, harm reduction and trauma informed care strategies.
- Report abuses as mandated reporter.
- Ensure treatment plan goals are being met or updated as needed.
- Manage and facilitate the community Collaborative.
- Provide programs and support groups that promote good physical and mental health, positive social development, and strong academic performance for residents of all ages.
- Facilitate life skills and other support groups.
- Conduct individual, group, assessments support sessions and residential programs for all residents.
- Maintain and submit time sheets, mileage logs, data reports, and other required documentation accurately and in a timely fashion.
- Implement and manage day to day tasks related to intensive case management services.
- Attend appointments with clients, monthly and as needed.
- Work in collaborative and productive partnership with Linc staff, VA staff and property managers.
What you bring
case management
mental health
hipaa
hmis
ms word
communication
- Strong oral and written communication skills.
- Superior at completing intake, assessments, and service plans.
- Well-developed psychosocial assessment and intervention skills.
- A minimum of two years of experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
- Ability to communicate and work effectively with a diverse group of residents, staff and community members.
- Relevant case management experience or experience with mental health services, substance use/co-occurring disorder or with vulnerable populations providing intensive case management. Experience working with veterans and their families a plus.
- Ability to utilize critical thinking skills and good judgment in decision-making situations, good organizational and record-keeping skills, ability to establish and carry out complex plans of care for key diagnoses, with HIPAA (Health Insurance Portability and Accountability Act) rules and guidelines.
- Superior writing and communication skills.
- Flexibility required regarding scheduling and prioritizing of tasks.
- Travel by various modes of private and commercial transportation within the region may be required.
- Work well independently as well as part of a team.
- Work is performed in an office environment and in the community, under pressure and requires the ability to quickly adjust to changing priorities and demands.
- Experience with maintaining compliance with HIPPA policies and practices.
- Demonstrate cultural sensitivity in working with multiracial and multilingual communities.
- Excellent at working with culturally diverse set of community-based organizations and residents.
- Excellent at implementing programs and working as part of a team.
- Superior at maintaining documentation, including progress notes for every contact with individual.
- Proficient in the use of personal computers and related software applications.
- Must be physically capable of climbing, standing and lifting at least 10 pounds.
- Experience working in a crisis setting and ability to respond appropriately in an emergency.
- Understanding of HMIS (Homeless Management Information System) .
- Basic computer knowledge, MS Word and Excel required; PowerPoint preferred.
- Excellent interpersonal skills for establishing and maintaining effective working relationships with employees, other departments, residents, property management, city staff, program partners, key stakeholders, and the public.
- Permanent Supportive Housing Models.
- Work with single individuals and families.
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1984 Founded
Year Established
The company was established in 1984, marking the beginning of its journey in urban housing development.
9,500 Homes Built
Total Homes Developed
The company has successfully developed nearly 9,500 affordable housing units across California.
30–55% Income Target
Target Income Range
The company focuses on serving households earning below 30–55% of the area median income.
10,000 Homes Goal
Future Development Target
Aiming to build 10,000 homes, the company is committed to expanding affordable housing options in California.
- A nonprofit real-estate developer, specialized in creating affordable urban communities.
- Utilizes diverse financing methods, including tax credits, public grants, loans, and public-private partnerships.
- Develops new constructions, acquisitions, redevelopments, and repurposes vacant buildings for supportive housing.
- Focuses on residential, supportive, and senior housing, often featuring community resources and case management.
- Notable projects include the 51-unit Seaglass in Compton, the 87-unit North Harbor in Anaheim, and scattered-site developments.
- Provides wrap-around services such as health, employment support, youth programs, and essentials kits for unhoused residents.
- Committed to ambitious growth and development, with projects targeting diverse resident needs, including families, seniors, and those exiting homelessness.
- COLLABORATION
- INTEGRITY
- CARING
- INNOVATION
- EXCELLENCE
- TRANSPARENCY
9,000 apartments
Affordable Housing Units
The company has built and preserved more than 9,000 affordable apartments with a focus on environmental sustainability.
20% reduction
Energy Intensity Goal
The company has committed to reducing energy intensity across its portfolio by 20%.
$140k/year savings
Energy & Water Costs
SEED Partners retrofitted 21 properties, resulting in annual savings of approximately $140,000 in energy and water costs.
70% energy savings
Net Energy Savings
A pilot near-zero-net-energy retrofit achieved approximately 70% net energy savings, with significant reductions in gas, electricity, and irrigation water usage.
- Formed SEED Partners in 2012 to deliver sustainable retrofits, renewable-energy projects, and energy-water services.
- Piloted near-zero-net-energy retrofit (The Village at Beechwood): two units achieved ~70% net energy savings, gas use ↓45%, electricity ↓33%, irrigation water ↓21%.
- Implemented solar PV on five communities covering 545 households, reducing resident bills and generating on-site power by 2017.
- Media-announced pilot near-zero retrofit ($2.46 M) aimed at net-zero multifamily housing, supported by CA Energy Commission & HUD.
700+ units
Supportive Housing Units
The organization operates over 700 supportive-housing units, providing stable housing solutions to vulnerable populations.
1,153 residents
Case Management Support
Over 1,153 residents with homelessness histories receive intensive case management services to address their needs holistically.
Nearly doubled
Staff Growth
The staff has grown nearly doubled in five years, reflecting an expansion of resident services and case-management teams.
- Committed to examining root causes of economic injustice and engaging in long-term transformation through learning, listening, humility and courage
- Vision oriented toward residents prospering 'unbound by the current predictors and restrictions of race, gender, mobility, and class'
- Supports diversity, equity and inclusion in site selection, program delivery and partnerships
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