Neighborly®

The company rebranded to Neighborly® to reflect its spirit of local service and community focus.

Local teams handle a wide range of home services, including HVAC, plumbing, electrical, landscaping, and handyman work.

The franchise model supports owners with training, marketing tools, and a commitment to quality service.

Major private

equity investment at the franchisee level in 2023 underscores confidence in its decentralized approach.

The acquisition of Lawn Pride expanded its services to include fertilization and weed control.

The company emphasizes a local, community

based approach, with every job performed by experts in the neighborhood.

Treating others as they would like to be treated.

Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.

Responding in a timely fashion.

Speaking calmly and respectfully, without profanity or sarcasm.

Acknowledging everyone as right from their own perspective.

Making only agreements that one is willing, able, and intends to keep.

Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

Looking to the system for correction and proposing all possible solutions if something is not working.

Operating in a responsible manner: "Above the line…"

Communicating honestly and with purpose.

Asking clarifying questions if one disagrees or does not understand.

Never saying anything about anyone that one would not say to him or her.

Continuously striving to maximize internal and external customer loyalty.

Making one's best effort to understand and appreciate the customers' needs in every situation.

Having Fun in the Process

No public statements or detailed data on environmental, sustainability, or net

zero initiatives were found on official sources.

No net zero target date or quantitative sustainability goals/results were identified in publicly available documents.